Generators

Generators | Electrical | Helenwood

At HEP, we’re committed to powering your world with top-of-the-line electrical generators engineered for durability and precision. Our generators are designed to meet the most demanding requirements—delivering reliable, high-performance solutions that keep your operations running smoothly, no matter the challenge. With a focus on efficiency and safety, every unit embodies our dedication to innovation and excellence.

Serving the Helenwood community and beyond, our range of generators is tailored to provide uninterrupted power and peace of mind. Whether you’re planning for critical infrastructure, industrial applications, or bespoke energy needs, HEP’s electrical solutions offer the robust reliability and advanced technology you deserve. Embrace a future of dependable energy with a system built to exceed your expectations.

FAQs

What types of generators do you offer in Helenwood?

We provide a range of generators including standby generators, portable generators, and industrial models. Whether you need a reliable backup power solution for your home, a flexible portable option for events, or a heavy-duty industrial generator, our selection is designed to meet diverse needs and local conditions in Helenwood.

How do I choose the right generator for my needs?

Choosing the right generator depends on factors such as your power requirements, the type of appliances or equipment you need to run, and the duration of usage during power outages. Our team can conduct a power audit and recommend options that best match your electrical load and budget, ensuring reliable performance for both residential and commercial needs.

What is the installation process for a new generator?

Our installation process starts with a site evaluation to determine the optimal location for safety and performance. After selecting the right model, our certified technicians handle the installation, electrical connections, and testing. We also provide guidance on compliance with local regulations and necessary permits to ensure a smooth, hassle-free setup.

How much maintenance do generators require?

Regular maintenance is key to a generator’s long-term performance. Our generators typically require periodic checks including oil and filter changes, battery inspections, and system diagnostics. We offer maintenance plans and support services to help you stay on top of routine upkeep, ensuring that your generator is always ready when needed.

What kind of warranty and support do you provide?

We stand behind the quality and reliability of our generators with comprehensive warranties that cover parts and labor for a specified period. In addition, our customer support team is available to assist with troubleshooting, service inquiries, and routine maintenance, ensuring that your generator performs optimally throughout its lifecycle.

How do I ensure safe operation of my generator?

Safety is our top priority. We provide detailed user manuals and safety guidelines for proper operation. Important precautions include keeping the generator in a well-ventilated area to avoid carbon monoxide buildup, using proper fuel storage, and regular maintenance checks. Our technicians also offer training on safe operation practices to ensure that you and your family or staff are protected.

What our customers say

First of all let me say that every interaction I have had with HEP technicians has been exemplary. This ranges from replacing a hot water heater to general plumbing to general electrical work. Today’s kudos go to Rick (electrician) and Randy (HVAC). Not only did they know what they were talking about (not a given in today’s world) but I felt like they were family before they left. On top of that Allen came back out at 6:30 to write up a quote. One stop shop with high quality. It can’t get better than that.

Laurie M.

Josh Herndon with HEP came out to install a gas line to our generator! Very professional and went above and beyond to make sure the job was done right! I highly recommend HEP and Josh for anything you need done! Happy customer here!!

Ben S.

Josh and Shawn with HEP Electric were both very knowledgeable and helpful when setting us up to be able to use our portable generators. Great guys to work with and highly recommend them!

Scott H.

josh butler came to my house to leave a estime for a whole home generator he was very knowagable and i recommend him for your electral needs

Janie W.

When matt& Alan came to the door, they were willing to service the customer. As the entire crew which were plumbing, electrical & remodeling. I will continue to be a loyal customer since 2006. The professional & respect shown to me was amazing. Hep is the place to go for a single woman.

Carol L.

Jordan, Brayden, and Kaleb just wrapped up the job at my place and I could not be more pleased. They were professional, kind, and went above and beyond. My wife and I are building a house in Bulls Gap, and needed to hook up a pressure pump. I didn't realize what all would be needed, but they nailed it. They installed a pressure tank under the house and finished all of the piping and fittings. Because we don't have electric for our pump house, they got my generator running and made sure everything worked as it should. I won't use anybody else going forward. Thank you, guys! Y'all are awesome!

Jonas F.

Shawn, Adam, Josh, Robert and Stephen are exceptional All went above and beyond to get my electric on after 7 days without power. Superb team!

Jan J.

Josh B was amazing. Effectively found my problem and got my power back on. My grandson will be happy that he will not be in the dark and have another mental episode. Thank you so much to the HEP team getting me in the service rotation with a hectic storm schedule.

Emily K.

Jessie the Electrician and David the plumber were amazing. David went out of his way to try and help me fix my problem. When there was no solution other than a new countertop he made sure I was taken care of. Chris came out and quickly helped me so that I can begin using my kitchen again.

Christyn K.

HEP came promptly when we had loss of power due to storm damage. In fact, this is the 3rd time this has happened due to falling trees. HEP has been our go to electrical contractor each time because of their dependability, fairness, and quality of work. Zack did a great job. Very courteous. Hope to use him again soon for some other work.