Customer Service
Customer Service | Generators | Electrical | Elizabethton
When an unexpected outage sweeps through Elizabethton, you don’t want to be left fumbling for flashlights—you want power on demand. That’s why HEP’s friendly, highly trained techs specialize in fast, fuss-free installation, repair, and maintenance of residential and light-commercial generators. From helping you choose the right unit for your square footage to navigating permits, fuel sources, and routine tune-ups, our customer-centric approach keeps the process clear and stress-free. We arrive when we say we will, explain every option in plain English, and back our workmanship with transparent pricing and rock-solid guarantees.
But our commitment doesn’t end once the generator is humming. HEP’s ongoing support team monitors warranties, schedules seasonal inspections, and provides 24/7 emergency response, so Elizabethton homeowners never face the dark alone. With local pros just a phone call away, you’ll enjoy uninterrupted comfort, security, and peace of mind—rain, shine, or rolling blackouts.
FAQs
What types of generators do you service and install in Elizabethton?
We service and install a full range of standby and portable generators, including gas, diesel, propane, and dual-fuel models from leading brands such as Generac, Kohler, Briggs & Stratton, and Cummins. Whether you need a small portable unit for occasional power outages or a whole-house standby generator with automatic transfer switch, our licensed electricians can recommend and install the right system for your home or business in Elizabethton.
How do I know what size generator I need for my home or business?
Proper sizing is crucial to ensure your generator can handle your electrical loads without overloading or running inefficiently. Our team conducts an on-site load assessment, factoring in square footage, essential appliances (HVAC, refrigerators, medical equipment, computers, etc.), and future expansion plans. We use this data to calculate the required kilowatts and then recommend a generator that meets or slightly exceeds that capacity, ensuring reliable performance during an outage.
What is involved in the generator installation process?
Installation begins with a free site evaluation and load calculation. Once you approve the proposal, we: (1) secure any necessary city or county permits for Elizabethton; (2) prepare the pad or concrete slab; (3) place and secure the generator; (4) install the automatic transfer switch; (5) run electrical and fuel lines (natural gas, propane, or diesel) to code; and (6) perform startup testing and customer orientation. Most residential installs take 1–2 days after permits and utility coordination are finalized.
Do I need ongoing maintenance for my generator?
Yes. Like any engine-driven machine, generators require routine maintenance to ensure performance and warranty compliance. We offer annual and semi-annual service plans that include oil and filter changes, battery testing, spark plug replacement, coolant checks, firmware updates, and a full diagnostic run under load. Regular maintenance reduces the risk of unexpected breakdowns when you need power most.
What are the costs associated with purchasing and installing a standby generator in Elizabethton?
Pricing depends on capacity, fuel type, and installation complexity. As a general guideline, installed costs for a whole-house standby generator in the 14–22 kW range typically run $8,000–$12,000, including equipment, transfer switch, labor, permits, and basic fuel line connections. Portable units start at around $700, while larger commercial systems can exceed $20,000. We provide transparent, itemized quotes and offer financing options to help spread the investment over time.
Can you provide emergency repair service if my generator fails during an outage?
Absolutely. We offer 24/7 emergency response throughout Elizabethton and surrounding Carter County. Our technicians stock common replacement parts and arrive equipped for on-site diagnostics and repair. If the issue cannot be resolved immediately, we can often provide a temporary portable generator to keep critical loads running until the permanent unit is repaired.