Customer Satisfaction
Customer Satisfaction | Water Purification | Plumbing | Winfield
Crystal-clear, great-tasting water shouldn’t be a luxury—it should be the norm in every Winfield home. At HEP Plumbing, our licensed technicians combine decades of experience with cutting-edge solutions to deliver flawless water purification results, removing sediment, chlorine, heavy metals, and other unseen offenders that sabotage your comfort and appliances. From the moment you call, we listen, inspect, and tailor a system that matches your family’s exact needs, so you feel confident with every sip, shower, and load of laundry.
What sets us apart is our dedication to customer satisfaction. We arrive on time, explain every option in plain language, and back our installations with proven warranties and 24/7 local support—because clean water emergencies don’t follow a 9-to-5 schedule. With transparent pricing and a passion for craftsmanship, HEP Plumbing turns routine service into a refreshing experience, ensuring Winfield residents enjoy water as pure as our promise.
FAQs
What types of water-purification systems do you install for Winfield homeowners?
We install a full range of residential purification solutions, including under-sink reverse-osmosis (RO) systems for drinking water, whole-house carbon filtration units to remove chlorine and taste/odor compounds, high-capacity water softeners to combat hard-water scale, iron/sulfur removal filters, and UV disinfection lamps that kill bacteria and viruses. Every system is certified to NSF/ANSI standards and sized to meet your home’s specific flow-rate and water-quality requirements.
How do I know which purification system is right for my home?
The best system depends on what’s in your water, how much water you use, and your water-quality goals. We begin with a complimentary on-site assessment that includes a basic hardness, iron, pH and TDS test. If results show potential health concerns, we can send samples to an Illinois-accredited laboratory for a full contaminant panel. After we understand your water profile, family size, plumbing layout and budget, we provide a side-by-side comparison of the most suitable technologies along with expected maintenance costs and performance guarantees.
Can you test my water quality even if I don’t buy a system right away?
Absolutely. We offer two testing options: (1) Free in-home screening for hardness, iron, manganese, pH and total dissolved solids, which takes about 20 minutes, and (2) Low-cost lab analysis for lead, arsenic, nitrates, pesticides and other regulated contaminants. You’ll receive a written report explaining how each result compares with EPA and Illinois Department of Public Health guidelines, so you can make an informed decision at your own pace.
How often will I need to replace filters or membranes?
Replacement frequency varies with usage and raw-water quality, but the typical schedule is: • Sediment pre-filters: every 6–12 months. • Carbon block filters (taste/odor/chlorine): every 6–12 months. • RO membranes: every 24–36 months. • Whole-house carbon media: every 3–5 years or 500,000 gallons. • UV lamp: once per year. We place a service sticker on each unit and offer email or text reminders, so you’ll always know when it’s time.
What maintenance or servicing do softeners and RO systems require?
Aside from regular filter changes, water softeners need the brine tank refilled with clean, pellet-grade salt every 4–6 weeks and a quick valve inspection annually. An RO system benefits from an annual sanitization and pressure-tank check to ensure optimal flow. We can train you to handle these tasks yourself or you can enroll in our affordable service plan, which includes annual tune-ups, discounted consumables and 24-hour priority repair in case of leaks or pressure loss.
Do I need a permit or inspection for a whole-house purification system in Winfield?
Point-of-use devices like faucet-mounted filters or under-sink RO units require no permit. However, Illinois plumbing code treats whole-house softeners, carbon filters and UV systems as plumbing modifications. In Winfield that means a simple plumbing permit and a final inspection to verify backflow prevention. We handle the paperwork, schedule the inspection with the Village of Winfield Building Department, and ensure your installation meets all state and local code requirements, so you have complete peace of mind.