Plumbing Emergencies
Plumbing Emergencies | Emergency Plumbing | Plumbing | Winchester
When a pipe bursts at midnight or your water heater fails just before guests arrive, HEP’s local team is ready to swoop in with fast, fuss-free emergency plumbing solutions. Based in Winchester and serving the surrounding neighborhoods, our licensed technicians arrive fully equipped to diagnose, repair, and protect your home before small leaks turn into costly chaos—all while keeping you informed every step of the way.
Day or night, weekends or holidays, you’ll reach a real person who can dispatch help in minutes. From blocked drains and backed-up sewers to frozen lines and fixture failures, we restore comfort quickly and leave your space spotless. Count on HEP for transparent pricing, five-star craftsmanship, and the peace of mind that comes from having Winchester’s most trusted emergency plumbing specialists on call 24/7.
FAQs
What counts as a plumbing emergency and when should I call you?
Any problem that risks flooding, water damage, loss of water supply, or loss of heating is considered an emergency. Typical examples include burst or frozen pipes, overflowing toilets, blocked main drains, gas or water leaks, and complete boiler breakdowns in winter. If shutting off a fixture’s isolation valve does not stop the issue, or you are unsure how to isolate the supply safely, call our Winchester emergency line 24/7 on the number at the top of the page.
How fast can your emergency plumbers reach me in Winchester and the surrounding villages?
Because our engineers are based in Winchester city and nearby towns such as Bishop’s Waltham, Alresford, and Eastleigh, we aim to be on site within 30–60 minutes of your call. Heavy traffic or extreme weather can extend that window slightly, but you will always receive a realistic ETA while you are on the phone with our dispatcher.
Do you charge extra for call-outs at night, weekends, or bank holidays?
We operate a transparent pricing structure. There is a small additional call-out fee for visits outside normal working hours (8 am–5 pm, Monday–Friday) to cover overtime rates, but the hourly labour rate remains the same whatever time we arrive. All costs—including parts, labour, and any out-of-hours surcharge—are explained before you agree to the visit, so there are no surprises on the final invoice.
What should I do while waiting for the emergency plumber to arrive?
1. Turn off the water at the main stopcock (normally under the kitchen sink or where the mains enters the property). 2. If a leak is near electrical wiring, switch off power to that circuit at the consumer unit. 3. Open taps on the lowest floor to drain the system and reduce pressure. 4. Move valuables, furniture, and electrical items away from the leak. 5. If safe to do so, photograph any damage for your insurance company. Never attempt major repairs yourself; leave that to the qualified engineer.
Are your emergency engineers fully qualified and insured?
Yes. All plumbers hold Level 2 or 3 NVQ Diplomas in Plumbing and Heating, carry City & Guilds certificates, and are registered with the Gas Safe Register for gas work. We maintain £5 million public liability insurance and strictly follow the UK Water Supply (Water Fittings) Regulations and Building Regulations Part G. You can request proof of qualifications and insurance documentation at any time.
Can you deal with severe issues like collapsed drains or major pipe bursts, or will you just provide a temporary fix?
Our vans are stocked with commercial-grade pumps, pipe freezing kits, high-pressure jetters, and a full range of fittings, allowing us to deliver permanent repairs on the first visit in most cases. For complex jobs—such as excavating a collapsed drain—we will make the area safe, stop further damage, and schedule follow-up work with our in-house civil team, often within 24 hours. We also liaise directly with insurers and loss adjusters to streamline any large-scale remedial work.