Around The Clock
Around The Clock | Emergency Plumbing | Plumbing | Winchester
When a pipe bursts at midnight or the boiler gives up on a frosty Winchester morning, you need calm, capable hands—fast. HEP’s Around the Clock team is on standby 24/7, racing across the city and surrounding villages with fully stocked vans and decades of know-how. One call connects you to genuine experts who diagnose on the spot, explain your options in plain English, and restore heat, water, and peace of mind before bigger damage can set in; that’s what we call true emergency plumbing service.
Homeowners, landlords, and businesses alike trust us because we pair rapid response with transparent pricing and workmanship guarantees. From pin-hole leaks and overflowing toilets to complete system failures, our licensed engineers handle every crisis with the same care they’d give their own homes, tidying up before they leave and checking you’re 100 % satisfied. Save our number now—because when the unexpected strikes, you’ll be glad Winchester’s most reliable emergency plumbing pros are already on their way.
FAQs
What situations count as a plumbing emergency and require an immediate call?
Anything that threatens to damage your home, endanger occupants, or interrupt essential services is an emergency. Typical examples include burst or leaking pipes, overflowing toilets, sewage back-ups, no hot water in winter, broken water heaters leaking gas, blocked main drains, and suspected gas or water leaks. If shutting off a fixture’s isolation valve does not stop the problem—or you cannot locate the valve—call us right away. Our dispatcher can also advise you over the phone while a technician is en route.
How fast can your 24⁄7 plumbers get to my property in Winchester?
Because we keep a dedicated emergency crew on standby in Winchester, our average response time inside the city limits is 30–45 minutes. During extreme weather or at the busiest times, it may stretch to an hour, but we always give you an honest ETA when you call and update you if traffic or road conditions change. If you live in one of the surrounding villages, we factor in the additional mileage and tell you the precise expected arrival time before you confirm the job.
Are emergency plumbing call-outs more expensive than daytime visits?
There is a modest out-of-hours fee that covers overtime pay and the extra costs of running a night shift, but we keep our rates transparent. You will receive: 1) a fixed call-out fee that includes travel and the first diagnostic; 2) a clear labour rate per 15-minute increment after that; and 3) upfront pricing on any parts before work begins. We never inflate prices because it’s 2 a.m., and we do not proceed with repairs until you authorise the quote.
What should I do while waiting for the plumber if I have a burst pipe or major leak?
1) Turn off the main stopcock (usually under the kitchen sink or in the utility room). 2) Switch off the electricity at the consumer unit if water is near sockets or appliances. 3) Open cold taps to drain the system and reduce pressure—leave hot taps off if you have a combi boiler. 4) Move furniture and valuables away from the water path and put down towels to limit damage. 5) Take photos for insurance. 6) Keep children and pets clear of the affected area. Our dispatcher can walk you through these steps on the phone until the technician arrives.
Are your emergency plumbers fully qualified and insured?
Yes. Every engineer holds an NVQ Level 2 or 3 in Plumbing & Heating, is Gas Safe Registered for work on boilers and gas pipework, and carries public liability insurance up to £5 million. We background-check all staff and require annual refresher courses on safety and new regulations, so you can be confident the person at your door is competent, courteous, and compliant with Winchester City Council standards.
Do you carry the parts to fix my problem on the first visit, even in the middle of the night?
Our vans are stocked with the most common emergency items—15 mm & 22 mm copper and plastic pipe, isolation valves, flexible connectors, traps, tap cartridges, WC flush mechanisms, heating pumps, and universal boiler spares. In 8 out of 10 call-outs we complete the repair immediately. If a specialist part is required, we can usually source it from one of our 24-hour suppliers in Southampton or Basingstoke. In the rare event the part must be ordered, we secure the system (e.g., cap or isolate the damaged section) and return as soon as the component arrives, normally within 24–48 hours.