Emergency Repairs
Emergency Repairs | Commercial Plumbing | Plumbing | Whitwell
When a burst pipe threatens business continuity in Whitwell, HEP arrives fast, tools in hand and solutions ready. Our fully-certified engineers specialise in commercial plumbing emergencies, restoring water, heat and sanitation before downtime turns into lost revenue. From restaurants on High Street to manufacturing units near the bypass, we diagnose, repair and test with the precision your livelihood demands—24 hours a day, 365 days a year.
Beyond rapid response, we focus on lasting reliability. That means transparent pricing, detailed post-repair reports, and proactive advice to stop future leaks, blockages or boiler failures. Trusted by facilities managers and independent shop owners alike, HEP keeps Whitwell’s businesses flowing so you can concentrate on customers, not crises.
FAQs
What qualifies as a plumbing emergency for my Whitwell business?
Any situation that threatens health, safety, or significant property damage is considered an emergency. Typical examples include burst or leaking pipes, backed-up sewer lines, overflowing toilets, gas or water leaks, non-functioning commercial water heaters, and blocked drains that halt operations. If the issue could force you to close your doors or violates health-and-safety regulations, it’s an emergency—call us right away.
How quickly can your commercial plumbers respond to an emergency call in Whitwell?
We provide a true 24/7 rapid-response service. A qualified, fully equipped commercial plumber is usually on-site within 60 minutes of your call anywhere in Whitwell and surrounding business parks. During extreme weather or high-demand periods we prioritise jobs based on severity, but you’ll always receive an accurate ETA and ongoing updates until we arrive.
Are your emergency repair services available outside normal business hours and on holidays?
Yes. Plumbing issues don’t follow a 9-to-5 schedule, so neither do we. Our emergency team is on call 24 hours a day, 365 days a year—including nights, weekends, and public holidays. There are no hidden charges for after-hours attendance; you’ll receive transparent, up-front pricing before any work begins.
What steps should I take to minimise damage before your emergency plumber arrives?
1. Shut off the main water supply or the isolation valve closest to the problem. 2. Turn off power to any affected electrical circuits if water is near outlets, equipment, or switchboards. 3. Contain water with buckets or towels to protect stock, fixtures, and flooring. 4. Avoid using blocked drains or toilets. 5. Inform staff of hazards and cordon off wet areas to prevent slips. 6. Gather any maintenance records—this can speed up our diagnosis once we’re on-site.
Do you carry the parts required to fix most commercial plumbing emergencies on the first visit?
Our service vans are stocked like mobile warehouses, carrying a wide range of commercial-grade valves, pipe sizes, seals, traps, backflow components, and replacement fixtures. In over 85% of emergency calls we complete permanent repairs during the first visit. For specialised or manufacturer-specific parts we can implement a temporary fix, source the part same-day from local suppliers, and return at a convenient time—often within hours.
Will emergency repairs disrupt my business operations, and do you offer after-hours repairs?
We aim to keep downtime to an absolute minimum. Whenever possible we isolate the affected section so the rest of your premises can keep trading. For hotels, restaurants, factories, and offices that can’t afford daytime interruptions, we schedule restorative work after hours or during planned shutdown windows at no extra cost. Our technicians use dust containment, noise-reduction tools, and thorough clean-up procedures to ensure your workspace is safe, hygienic, and ready for use as soon as we leave.