Quality Plumbing Services
Quality Plumbing Services | Plumbing | White Pine
When a pipe bursts in the middle of the night or a water heater quits on a frosty White Pine morning, HEP shows up fast, friendly, and fully prepared. Our licensed technicians arrive with stocked trucks, decades of hands-on know-how, and a commitment to treat your home as carefully as their own. Whether you need a simple fixture upgrade or a whole-house repipe, you can count on meticulous workmanship backed by industry-leading warranties—because solving problems, not creating new ones, is the heart of great plumbing.
Beyond repairs, we help White Pine homeowners save money and stress through preventative maintenance and honest advice. We explain every option in plain language, deliver transparent pricing before the job begins, and leave your space spotless when we’re done. From first drip to final inspection, HEP makes it easy to get dependable, long-lasting results—so you can relax and enjoy the comfort of a home where everything simply works.
FAQs
What types of plumbing services do you offer in White Pine?
We provide a full range of residential and light-commercial plumbing services, including leak detection and repair, drain cleaning, water-heater installation and maintenance, fixture replacements (faucets, toilets, showers), sewer line inspection and repair, water-line repiping, sump-pump installation, and 24/7 emergency plumbing assistance.
Are your plumbers licensed and insured?
Yes. Every technician on our team holds a current Tennessee journeyman or master plumbing license, carries full general liability and workers’ compensation coverage, and undergoes regular background checks and drug screening. This ensures that your job is completed to code, safely, and with full protection for your property.
Do you charge extra for after-hours or weekend emergency calls?
Because plumbing failures rarely happen on a schedule, we maintain a 24/7 on-call crew. Emergency calls outside our normal business hours (8 a.m.–5 p.m. Monday–Friday) incur a modest trip fee to cover overtime labor, but diagnostic and repair rates remain the same as daytime pricing. We always disclose any additional fees before dispatching a technician so there are no surprises.
How quickly can you arrive at my White Pine home when I have a plumbing emergency?
Our dispatch center is located less than 15 minutes from most White Pine neighborhoods, and our GPS-equipped service vans are strategically staged across Jefferson County. In true emergencies such as burst pipes or sewer backups, we can usually have a licensed plumber at your door within 60 minutes—often sooner during normal traffic conditions.
Do you provide free estimates and upfront pricing?
Absolutely. For non-emergency projects, we schedule a no-cost, no-obligation walkthrough to diagnose the issue, explain repair or replacement options, and present a written estimate that lists parts, labor, and any applicable permits. We honor that quote for 30 days, so you can compare or budget without pressure. For emergencies, we still provide a clear price before beginning work.
What kind of warranties or guarantees do you offer?
All workmanship is backed by our 1-year labor guarantee, meaning if a repair we performed fails due to installation error, we will fix it at no charge. Manufacturer warranties on parts and fixtures range from 1 year to lifetime, and we handle the paperwork and follow-up if a covered component fails. Additionally, we are committed to 100 % customer satisfaction; if you aren’t happy with the results, we’ll make it right.