Years Of Experience
Years Of Experience | Heat Repair | Heating and Air Conditioning | Wartburg
For more than three decades, Wartburg homeowners have trusted HEP’s seasoned team to keep their furnaces humming through the chilliest Cumberland Plateau nights. Our technicians combine old-fashioned craftsmanship with the latest diagnostic tools, arriving in fully stocked trucks ready to tackle everything from a faulty igniter to a complete system overhaul. When you call us for heat repair, you’re tapping into years of local know-how and a company culture built on prompt service, clear communication, and upfront pricing.
Whether your unit quits at dawn or sputters out after midnight, one call brings rapid response and lasting results—backed by warranties that prove we stand behind our work. We check every connection, calibrate every control, and leave your home as warm and tidy as we found it, so you can get back to enjoying life in Wartburg without worrying about the next cold snap.
FAQs
What kinds of heating systems do you repair in Wartburg?
With more than three decades of hands-on HVAC experience, our team repairs virtually every residential and light-commercial heating system found in Wartburg and Morgan County. That includes gas and electric furnaces, heat pumps, dual-fuel systems, ductless mini-splits, boilers, and packaged rooftop units. Whether your equipment is brand-new or over 25 years old, we have the factory training, parts access, and diagnostic tools to restore safe, efficient heat.
How fast can you get to my home or business for an emergency heat repair?
We provide true 24/7/365 emergency dispatch. Because our service hub is right here in Wartburg, most calls received before 10 p.m. are reached within 1–2 hours, and after-hours or severe-weather calls are typically reached within 3 hours. Our trucks are stocked with the most common furnace and heat-pump parts, so in more than 80 % of emergencies we complete the repair on the first visit.
What symptoms should prompt me to call a professional instead of trying a DIY fix?
If you notice any of the following, shut the system off and call us: • Repeated furnace short-cycling or tripped breakers • Unusual odors (burning, gas, or musty smells) • Loud banging, screeching, or metal-on-metal sounds • No heat while the blower keeps running • Carbon-monoxide alarm activation • Ice forming on the outdoor heat-pump coil in milder temperatures. These issues can signal safety hazards or impending equipment failure. Our certified technicians can quickly pinpoint the root cause and make code-compliant repairs that protect your warranty.
Are your technicians certified and experienced with both old and new HVAC technologies?
Yes. All of our lead technicians hold current NATE (North American Technician Excellence) certification and state mechanical licenses. They participate in a minimum of 40 hours of continuing education each year to stay current on the latest inverter-driven heat pumps, smart thermostats, and refrigerants, while our veteran staff also knows the quirks of legacy systems that are 20–30 years old. That blend of new-school training and old-school know-how lets us solve problems other companies often give up on.
How much does a typical heat repair visit cost, and do you offer upfront pricing?
Our standard diagnostic fee is $89 for weekday daytime visits and $129 for nights, weekends, and holidays. After the diagnosis, we present a flat-rate price from our published guide before any work begins—no surprises or hidden labor multipliers. Common repairs such as ignitor replacement or capacitor changes range from $150–$350, while more extensive fixes like blower-motor or control-board replacements can run $400–$850. All repairs include a one-year parts and labor warranty.
Do you offer maintenance plans to prevent future heating breakdowns?
Absolutely. Our ComfortCare Plan includes two precision tune-ups per year (heating in the fall, cooling in the spring), priority scheduling, 15 % off repairs, and no after-hours diagnostic fees. Regular maintenance keeps equipment efficiency up, extends service life, and often satisfies manufacturer warranty requirements. Most Wartburg homeowners recoup the plan’s modest annual fee through lower utility bills and discounted repairs alone.