Industrial Operations
Industrial Operations | Generators | Electrical | Vonore
From portable units that keep a single worksite humming to megawatt-class installations safeguarding round-the-clock production, our Vonore team engineers, installs, and services generators built for the unforgiving demands of industrial life. Every project begins with a deep dive into your processes, power loads, and growth plans, so the solution we deliver today is sized, wired, and automated for tomorrow’s expansions.
HEP’s technicians are on call 24/7 with genuine parts and predictive analytics that spot hiccups before they halt the line. When seconds matter, you can count on a local crew that knows your equipment, your safety standards, and exactly where in the foothills of Tennessee your facility sits—because they helped wire it from the ground up.
FAQs
What types of industrial generators do you install and service in Vonore?
We handle the full spectrum of industrial-grade generators, including diesel, natural-gas, bi-fuel, and dual-fuel units from 30 kW up to multi-megawatt paralleling systems. Our Vonore technicians are factory-trained on leading brands such as Caterpillar, Cummins, Kohler, Generac Industrial, MTU, and HIPOWER, and we maintain UL-listed transfer switches, switchgear, and controls for prime-power, standby, and critical-power applications.
How fast can your team respond if my generator fails during production hours?
Because Vonore is serviced from our Knoxville operations hub just 30 minutes away, we offer 24/7 emergency dispatch with a guaranteed 2-hour onsite response for contract customers and a 4-hour response for time-and-material calls. Our service fleet carries common OEM parts, diagnostic software, and portable load banks so most issues can be identified and corrected on the first visit, minimizing production downtime.
Do you provide preventive maintenance contracts, and what do they include?
Yes. Our NFPA-110-compliant maintenance programs cover quarterly and annual inspections, oil and coolant analysis, fuel polishing, battery impedance testing, infrared thermography on switchgear, and full-load bank testing. Each service visit generates a digital report with photos, performance data, and corrective-action recommendations, which helps you meet OSHA, EPA, and insurance audit requirements.
Can you perform load bank testing, and why is it important for industrial operations?
We perform resistive and resistive/reactive load bank tests from 50 kW to 2 MW. Load testing verifies that the generator, alternator, cooling system, and switchgear can carry the facility’s rated load without overheating or frequency/voltage drift. Regular testing prevents wet-stacking in diesel units, uncovers hidden deficiencies, and is required annually for many healthcare, data-center, and manufacturing sites under NFPA-110 and ISO-9001 quality programs.
Are your electricians certified to work in classified (hazardous) locations?
Absolutely. Our industrial electricians hold current State of Tennessee Electrical Contractor licenses and IEC/ATEX hazardous-location certifications. They are qualified to install and maintain explosion-proof generators, conduit, and controls in Class I, Div 1 & 2 and Class II, Div 2 areas, ensuring compliance with NEC 500/505, API RP 500, and local AHJ requirements.
How can we enhance generator reliability and reduce long-term operating costs?
Beyond routine maintenance, we recommend integrating remote monitoring, upgrading to digital paralleling switchgear, and installing automatic fuel filtration systems. Remote monitoring alerts our Vonore service center the moment a parameter drifts, letting us correct problems before a shutdown occurs. Modern switchgear allows soft-loading and peak-shaving, reducing fuel burn and demand charges, while fuel filtration prevents injector wear and extends overhaul intervals—often paying for the upgrades within three to five years.