Customer Satisfaction
Customer Satisfaction | Plumbing | Tullahoma
When a burst pipe or stubborn clog threatens to disrupt your day in Tullahoma, HEP’s trusted plumbing pros move fast, treat you like family, and leave your home cleaner than they found it. Our licensed technicians arrive with fully stocked vehicles, friendly smiles, and a customer-first mindset that’s been earning five-star reviews across Middle Tennessee for decades. You’ll receive clear explanations, upfront pricing, and honest recommendations—never any pressure.
From routine maintenance to late-night emergencies, we back every service with a 100% Satisfaction Guarantee because we believe peace of mind should be part of the job. If you’re not delighted, we’re not done. Discover why neighbors keep our number on speed dial and experience dependable craftsmanship, responsive scheduling, and the kind of care that proves HEP isn’t just fixing pipes—we’re raising service standards in Tullahoma.
FAQs
What plumbing services do you offer in Tullahoma?
We provide a full range of residential and light-commercial plumbing solutions throughout Tullahoma, including leak detection and repair, drain cleaning, water-heater installation and maintenance, sewer line inspection and replacement, fixture upgrades, water-quality testing, and complete bathroom or kitchen plumbing remodels. If it moves, stores, or drains water, our certified technicians can install, repair, or replace it.
Do you handle after-hours or weekend plumbing emergencies?
Yes. We know that burst pipes and backed-up drains don’t wait for business hours, so we have a live dispatcher on duty 24/7, 365 days a year. When you call our emergency line, a licensed plumber is dispatched immediately—usually arriving anywhere in Tullahoma within an hour—to stop water damage, make safe, and perform a lasting repair.
How soon can a plumber reach my home in Tullahoma?
For standard service calls booked during office hours, we offer same-day or next-day appointments. For urgent issues we keep a rapid-response team on standby: most customers inside Tullahoma city limits see a technician at their door within 60–90 minutes. Rural addresses in Coffee and Franklin counties typically fall within a two-hour window.
Are your plumbers licensed, insured, and background checked?
Absolutely. Every field technician holds a current Tennessee Journeyman or Master Plumbing license, carries full liability and workers’ compensation insurance, and passes an annual nationwide background and drug screen. We believe your peace of mind is as important as fixing the leak.
What customer satisfaction guarantees do you provide?
We stand behind our work with a dual guarantee: 1) Craftsmanship—All labor is warranted for a minimum of one year; if our repair fails within that period, we return at no charge. 2) Clean-Home Promise—Technicians wear shoe covers, use drop cloths, and leave your space cleaner than they found it, or your service fee is waived. In addition, manufacturer warranties on fixtures range from 1 year to lifetime.
How are your plumbing services priced, and will I know the cost before work begins?
Transparency is core to our service. After a thorough on-site evaluation, your plumber will present flat-rate options that include parts, labor, and tax—no hourly surprises. You choose the solution that fits your needs and budget, and we put it in writing before any work starts. We also offer financing on repairs over $500 and 5% discounts for seniors, veterans, and first responders.