Customer Satisfaction
Customer Satisfaction | Heating and Air Conditioning | Tullahoma
When the Tennessee weather swerves from muggy afternoons to frosty mornings, Tullahoma families turn to HEP for dependable heating and air conditioning solutions that feel as personal as a hometown handshake. Our technicians arrive on time, explain every option in plain language, and treat your home with respect—boot covers on, messes gone, comfort restored. It’s why so many local homeowners leave five-star reviews: they feel heard, cared for, and genuinely confident that their system will run smoothly long after we pull out of the driveway.
From routine tune-ups to emergency repairs, we back every service with straightforward pricing and a 100% Satisfaction Guarantee. If you’re not thrilled with the temperature, the airflow, or even the way we answered your questions, we’ll return and make it right at no extra cost. After all, HEP isn’t just in the business of fixing equipment; we’re here to protect your peace of mind, season after season.
FAQs
How often should I schedule maintenance for my HVAC system in Tullahoma?
For most homes in Tullahoma, we recommend professional maintenance twice a year—once in spring for your air conditioner and once in fall for your heating system. Regular tune-ups improve efficiency, extend equipment life, keep energy bills in check, and preserve your manufacturer warranty.
What are the signs my heating or cooling unit needs repair rather than just maintenance?
Call for service if you notice weak airflow, uneven temperatures, sudden spikes in energy costs, strange noises or odors, frequent cycling on and off, or if the system can’t reach the thermostat setting. These symptoms often indicate worn parts, refrigerant leaks, or electrical issues that require prompt repair.
Is it worth upgrading to a high-efficiency HVAC system?
Yes. Modern high-efficiency furnaces and air conditioners can lower utility bills by 20-40 %. With Tullahoma’s mix of hot summers and cool winters, the energy savings quickly offset upfront costs. New units also come with quieter operation, better humidity control, and manufacturer rebates or local utility incentives.
Do you offer indoor air quality solutions for Tullahoma residents?
Absolutely. We install whole-home air purifiers, UV germicidal lights, dehumidifiers, humidifiers, and advanced filtration systems that work with your existing ductwork. These products help reduce allergens, mold spores, and airborne viruses, creating a healthier indoor environment year-round.
How long does a typical HVAC installation take?
Most standard residential replacements—furnace, air conditioner, or heat pump—are completed in one day. Complex installations involving duct modifications, zoning controls, or indoor air quality add-ons may take 1-2 additional days. We provide a detailed timeline during your free on-site estimate.
Do you offer emergency HVAC service after regular business hours?
Yes. We provide 24/7 emergency heating and cooling repair throughout Tullahoma and the surrounding areas. A live dispatcher answers your call at any hour, and our on-call technicians arrive with fully stocked service vehicles to restore comfort as quickly as possible.