Team Of Experts
Team Of Experts | HVAC Unit Replacement | Heating and Air Conditioning | Townsend
When the mountain air of Townsend turns sweltering or biting cold, locals trust the knowledgeable professionals at HEP Heating & Air Conditioning to keep life comfortable. Our certified technicians bring decades of combined experience, advanced diagnostics, and a neighbor-first attitude to every service call, making sure your comfort system performs at its peak. Whether your existing equipment is limping along or has quit entirely, we offer prompt, hassle-free HVAC unit replacement that’s tailored to your home’s size, budget, and efficiency goals.
From the first inspection to the final quality check, we handle everything in-house—system selection, permits, precision installation, and even guidance on rebates that can save you hundreds. Expect transparent pricing, tidy workmanship, and a workmanship guarantee that backs every bolt we tighten. Let us upgrade your comfort, lower your energy bills, and give you the peace of mind only a brand-new system installed by Townsend’s hometown experts can deliver. Call today and discover how easy staying comfortable can be.
FAQs
How do I know when it’s time to replace my HVAC unit rather than repair it?
Most systems in Townsend last 12–15 years; after that, efficiency drops and repair costs rise. Replacement is advisable if your unit is over a decade old, needs frequent or costly repairs (more than 30 % of the price of a new system), runs on R-22 refrigerant, or can’t keep your home at a consistent temperature. A free in-home evaluation by our NATE-certified technicians will confirm whether repair or replacement is the smarter long-term investment.
What size and type of HVAC system do you recommend for Townsend’s climate?
Sizing depends on square footage, insulation, window quality, ceiling height, and local design temperatures. For Townsend’s four-season climate, we commonly install high-efficiency heat pumps (15–20 SEER2) paired with a variable-speed air handler or a dual-fuel system that uses a gas furnace for very cold snaps. Our load calculation software (Manual J) ensures the new equipment is neither oversized (which causes short cycling) nor undersized (which strains components and inflates bills).
How long does an HVAC replacement take and what should I expect during the process?
Most residential change-outs are completed in one day. We start with a pre-installation walkthrough to verify duct integrity, electrical service, and line-set routing. On install day, we protect floors, remove and dispose of the old unit, set the new indoor and outdoor components, connect refrigerant and condensate lines, seal and test ductwork, evacuate and charge the system to factory specs, and commission the thermostat. Before we leave, our crew demonstrates system operation, registers warranties, and cleans the jobsite thoroughly.
Are there energy rebates or financing options available for new HVAC installations in Townsend?
Yes. Delmarva Power, Energize Delaware, and federal Inflation Reduction Act incentives currently offer rebates ranging from $150 to $2,000 for qualifying ENERGY STAR heat pumps, furnaces, and smart thermostats. We handle all paperwork, so you receive the credit up front or by check. For out-of-pocket costs, we partner with trusted lenders to offer 0 % APR plans for 12 months or low-interest terms up to 120 months, subject to credit approval.
What warranties and maintenance plans do you include with a new HVAC system?
All systems come with a 10-year manufacturer parts warranty, a 10-year compressor warranty, and our own 2-year labor warranty. Optional extended labor coverage up to 10 years is available. To keep warranties valid, we recommend enrolling in our ComfortCare Maintenance Plan, which provides two precision tune-ups per year, priority service, 15 % repair discounts, and free filter deliveries.
How much can I expect to save on energy bills with a modern high-efficiency system?
Homeowners upgrading from a 10 SEER air conditioner to an 18 SEER2 heat pump typically see electric savings of 30–40 %. Replacing an 80 % AFUE furnace with a 95 %+ model can cut winter gas consumption by 15 % or more. Combined with programmable thermostat scheduling and proper duct sealing, Townsend customers report annual utility savings of $400–$800, which often pays back the new system within 6–8 years.