High-quality Electricity
High-quality Electricity | Generators | Electrical | Townsend
When Townsend’s skies turn stormy or your project calls for uninterrupted power, HEP delivers the confidence only premium generators can provide. Our curated lineup ranges from compact, portable units for weekend warriors to robust, whole-home systems engineered to keep every light, appliance, and device running smoothly. Each model undergoes rigorous testing and is backed by expert guidance from locals who understand the unique electrical demands of East Tennessee.
Visit our showroom or schedule an on-site assessment to discover the ideal match for your budget, wattage needs, and future expansion plans. With fast installation, courteous service, and 24/7 support, HEP ensures you never miss a beat—whether you’re safeguarding family comfort, protecting critical business data, or powering a lakeside adventure. Townsend trusts HEP to turn flickering uncertainty into reliable, on-demand energy.
FAQs
What types of generators do you supply and install in Townsend?
We offer a full range of residential, commercial, and industrial generators, including portable units (2–10 kW), air-cooled standby generators (10–26 kW), and liquid-cooled commercial systems up to 1 MW. We work with leading brands such as Generac, Cummins, and Kohler so that customers in Townsend can choose gasoline, diesel, natural-gas, or propane-powered models that best suit their power-quality and runtime requirements.
How do I determine the correct generator size for my home or business?
Proper sizing depends on the total running wattage and starting (surge) wattage of the equipment you need to power. Our licensed electricians perform an on-site load assessment in Townsend, measuring HVAC, lighting, motors, and sensitive electronics. We then apply NEC demand-factor calculations and a 20 % safety margin to recommend a generator that will handle both normal and peak loads without over- or under-sizing.
Do I need a permit to install a standby generator in Townsend, and will you handle it?
Yes. The Town of Townsend requires an electrical permit and, in most cases, a fuel (gas or diesel) permit before a generator can be installed. We manage the entire permitting process—submitting drawings, load calculations, and site plans—and coordinate inspections with the local building department to ensure the system complies with NFPA 70 (NEC), NFPA 110, and any municipal zoning or noise regulations.
How often should my generator be serviced, and what does maintenance include?
For most residential standby units, we recommend semi-annual service: an inspection every six months and a full tune-up annually. Commercial sets may require quarterly service depending on runtime hours. Maintenance includes oil and filter changes, coolant and fuel-system checks, battery testing, transfer-switch inspection, firmware updates, and a load-bank test to verify the generator can deliver its rated capacity under real conditions.
Will a generator automatically start during a power outage, and how fast will the power return?
If you choose an automatic standby generator paired with an ATS (automatic transfer switch), the unit monitors utility voltage 24/7. When an outage is detected, the generator starts within about 3–5 seconds and the ATS transfers the load once voltage and frequency stabilize—typically restoring power to your home or business in under 10 seconds.
How noisy are modern generators, and what can be done to minimize sound levels in a residential neighborhood?
Today’s standby generators feature composite enclosures, low-RPM engines, and critical-grade mufflers that reduce operating noise to 60–70 dB(A) at 23 ft—about the level of normal conversation. For sensitive locations in Townsend, we can add acoustic barriers, place the unit on a vibration-isolating pad, or specify hospital-grade mufflers to meet local noise ordinances or HOA rules.