Dependable Power Solutions
Dependable Power Solutions | Generators | Electrical | Townsend
When storms roll through Townsend or the grid falters on a sweltering summer day, HEP’s dependable power solutions stand ready to keep your lights on and your business running. Our licensed electricians size, install, and maintain state-of-the-art generators that automatically kick in within seconds of an outage, protecting everything from critical medical equipment to the food in your refrigerator. With remote monitoring and quiet operation, you’ll hardly notice them—until you need them most.
Local expertise matters, and for more than two decades our Townsend team has delivered prompt, courteous service backed by transparent pricing and ironclad warranties. Whether you’re safeguarding a cozy mountain cabin or a bustling commercial facility, HEP tailors each system to your specific load demands, regulatory requirements, and budget. Discover peace of mind before the next power cut strikes—discover generators by HEP.
FAQs
Why should I invest in a standby generator for my Townsend home or business?
Townsend’s coastal location makes it vulnerable to severe storms and occasional grid interruptions. A standby generator automatically detects a power loss and restores electricity within seconds, keeping critical systems—HVAC, refrigeration, medical devices, security equipment, and data networks—running without interruption. Beyond comfort and safety, a generator protects you from costly food spoilage, frozen pipes, lost revenue, and downtime, paying for itself over time.
What types of generators do you install and service?
We work with residential, commercial, and light-industrial generators ranging from 7 kW portable units to 150 kW+ liquid-cooled standby systems. Our primary brands include Generac, Kohler, and Cummins, but our licensed electricians can service most major makes and models. We also install propane, natural-gas, and diesel configurations to match your fuel availability and power needs.
How does the installation process work, and do I need a permit in Townsend?
After a free on-site assessment, we size the generator, recommend fuel options, and provide a written quote. Once approved, we handle the electrical and fuel line rough-ins, pour the concrete pad (or prepare a compacted base), set the generator, and integrate an automatic transfer switch. Townsend requires electrical and, in some cases, plumbing permits; our team secures all permits, schedules inspections, and adheres to National Electrical Code (NEC) and local zoning regulations so you don’t have to worry about paperwork.
How often does my generator need maintenance, and do you offer service plans?
All standby generators should receive a professional tune-up at least once a year or after every 200 hours of run time—whichever comes first. Our maintenance includes oil and filter changes, spark-plug replacement, battery load testing, firmware updates, automatic transfer switch diagnostics, and a full load-bank test. We offer Bronze (annual), Silver (bi-annual), and Gold (quarterly) service plans that include 24/7 emergency call-outs and priority parts availability.
Will a generator power my entire property during an outage?
That depends on the generator’s capacity and your load priorities. For whole-house coverage, we size the unit to handle your peak demand—usually 80–100 amps for an average home—so everything runs simultaneously. If you prefer a cost-effective solution, we can install a smaller generator with a load-shedding or managed-power panel that supplies only essential circuits (e.g., lights, refrigerator, furnace, sump pump, Internet). Our technician will calculate your wattage needs and explain the trade-offs.
What financing or payment options are available for generator purchase and installation?
We accept major credit cards, checks, and ACH transfers. Through our lending partners, qualified Townsend customers can secure 0% interest for 12 months or low-interest terms up to 132 months. Leasing and rent-to-own arrangements are also available for commercial clients. We’ll walk you through monthly payment estimates during your quote, and many customers offset costs further by taking advantage of federal or state tax incentives for backup power installations.