Expert Team
Expert Team | Commercial Plumbing | Plumbing | Townsend
When Townsend businesses need rock-solid solutions behind the walls and under the floors, they turn to HEP’s expert team for commercial plumbing that keeps operations running smoothly. Our certified technicians arrive on schedule, diagnose issues fast, and tackle everything from industrial-grade water heaters to complex backflow prevention systems—always with an eye on safety, efficiency, and code compliance.
Whether you manage a bustling restaurant, a spacious retail center, or a growing healthcare facility, we tailor each installation, repair, or upgrade to your unique demands. Count on transparent pricing, 24/7 emergency response, and workmanship backed by decades of local experience, so you can focus on your customers while we make sure the water flows flawlessly.
FAQs
What types of commercial plumbing services do you provide in Townsend?
Our licensed technicians handle every aspect of commercial plumbing, including leak detection and repair, drain and sewer line cleaning, hydro-jetting, backflow prevention testing, water heater and boiler installation, grease trap maintenance, restroom fixture upgrades, and complete plumbing system design for new builds or tenant improvements. Whether you manage a restaurant, warehouse, medical office, or multi-unit complex, we have the expertise to keep your water and waste systems running safely and efficiently.
Are you properly licensed, bonded, and insured to work on commercial properties?
Yes. We hold a Townsend-issued Master Plumber license as well as all required state certifications for backflow prevention and gas piping. Our company is fully bonded and carries broad-form general liability and workers’ compensation insurance. This protects your business from liability and guarantees that all work complies with local building codes and OSHA safety standards.
Do you offer 24/7 emergency service for businesses in Townsend?
Absolutely. Commercial plumbing emergencies can’t wait, so our on-call team is available 24 hours a day, 365 days a year. When you call our emergency line, a dispatcher immediately notifies the nearest technician, who arrives in a fully stocked service vehicle—usually within an hour inside city limits—to stop leaks, clear blockages, repair burst pipes, or restore hot water so you can reopen quickly.
Can you perform plumbing work outside of normal business hours to avoid disrupting my operations?
Yes. We routinely schedule night, early-morning, and weekend service calls to minimize downtime for retail stores, restaurants, offices, and industrial facilities. Our project managers coordinate closely with you to create a work plan that meets your operational requirements and local noise ordinances while still maintaining strict quality and safety standards.
How do you estimate costs and what billing options are available?
For most repairs we provide a flat upfront price after an on-site assessment, so you know exactly what you’ll pay before work begins. Larger projects—such as pipe repiping or full restroom remodels—receive a detailed line-item proposal with labor, materials, and projected timeline. We accept major credit cards, ACH, and business checks, and we can set up net-30 accounts for qualified commercial clients. Preventive maintenance contracts are billed quarterly or annually at discounted rates.
Do you offer preventive maintenance programs for commercial plumbing systems?
Yes. Our customizable preventive maintenance plans include scheduled inspections, water heater flushes, drain line camera inspections, backflow device certification, and grease trap cleaning. Routine service helps you avoid costly emergencies, extends equipment life, and ensures compliance with Townsend health and safety regulations. We’ll analyze your facility’s usage patterns and recommend a quarterly, semi-annual, or annual maintenance schedule that fits your budget and operations.