Customer Satisfaction
Customer Satisfaction | Solar Installation | Electrical | Thorn Hill
Homeowners and businesses across Thorn Hill trust HEP to turn bright ideas into brighter savings. Our licensed electricians install premium panels, inverters, and battery systems with a level of craftsmanship that has earned five-star reviews year after year. From the first consultation to the final flip of the switch, we keep you informed, on-schedule, and in control, so you can watch your energy bills — and your carbon footprint — shrink.
What sets HEP apart is our obsession with customer happiness. We photograph every phase of your solar installation for full transparency, sweep up every last wire clipping, and follow up weeks later to be sure performance exceeds expectations. It’s the kind of attentive service you can count on long after the sun goes down.
FAQs
What types of solar panel systems do you install in Thorn Hill?
We design and install grid-tied, hybrid, and off-grid photovoltaic (PV) systems. Most homeowners in Thorn Hill choose a grid-tied array with optional battery storage, which lets them offset utility power and still draw from the grid when needed. During our site assessment we’ll recommend the best configuration based on your roof space, shading, and energy goals.
How much can I expect to save on my electricity bill after going solar?
Savings vary by roof orientation, system size, and household consumption, but Thorn Hill customers typically reduce their annual hydro bills by 50–80%. We provide a customized projection that shows your expected first-year savings, break-even point, and 25-year financial outlook before you commit to the project.
What incentives or rebates are available for solar installations in Thorn Hill?
Residents may qualify for the Canada Greener Homes Grant (up to $5,000) and an interest-free Greener Homes Loan (up to $40,000). York Region’s ERIP program and net-metering credits from Alectra Utilities can further lower costs. We handle all paperwork and guide you through each application to ensure you receive every eligible incentive.
How long does the installation process take from contract signing to system turn-on?
A typical 10-kW residential project follows this timeline: 1–2 weeks for engineering and permitting, 1–2 days for on-site installation, and 2–4 weeks for utility inspection and interconnection approval. Overall, most Thorn Hill homeowners are generating solar power within 4–6 weeks of signing their contract.
What warranties and performance guarantees do you offer?
Our Tier-1 solar panels carry a 25-year performance warranty (at least 80% rated output) and a 12-year product warranty. Micro-inverters/optimizers include a 25-year warranty, and our workmanship is guaranteed for 10 years. We also provide a free online monitoring portal; if your system underperforms, we’ll correct the issue at no charge during the warranty period.
How much maintenance will my solar system require, and do you provide support?
Solar PV systems are largely maintenance-free—no moving parts and minimal wear. We recommend an annual visual inspection and occasional cleaning if pollen or debris reduces output. Our Thorn Hill service team offers low-cost maintenance plans, remote monitoring, and 48-hour on-site response for any alerts, ensuring your array operates at peak efficiency year-round.