Ongoing Support
Ongoing Support | Generators | Electrical | Thorn Hill
When storms roll across Thorn Hill and power lines go dark, residents and businesses trust HEP to keep the lights—and life—humming. From compact home backup units to industrial-grade generators safeguarding critical operations, our certified electricians handle every phase: design, installation, and seamless integration with your existing electrical panel.
The real difference is our ongoing support. Scheduled maintenance visits, load-bank testing, 24/7 emergency dispatch, and genuine replacement parts mean your generators start on the first try, every time. Partner with HEP for local expertise and unwavering reliability that powers your peace of mind.
FAQs
What types of generators do you service in Thorn Hill?
Our technicians are trained to maintain, repair, and upgrade a full range of standby and portable generators, including diesel, natural-gas, propane, and bi-fuel units from all major manufacturers (Cummins, Generac, Kohler, CAT, Honda, and more). Whether your system is residential, commercial, or industrial, we have the parts, diagnostic tools, and certifications needed to keep it running reliably.
How often should I schedule preventive maintenance for my generator?
For most standby generators in Thorn Hill, we recommend a comprehensive service every 6 months or after 200 running hours—whichever comes first. This visit includes oil and filter changes, coolant and fuel-system checks, battery testing, load-bank testing, and a complete electrical inspection. Portable units typically require service once a year. We tailor maintenance intervals to your usage pattern, fuel type, and the manufacturer’s warranty requirements.
Do you offer 24/7 emergency support if my generator fails?
Yes. Our on-call technicians are available 24 hours a day, 365 days a year throughout Thorn Hill and the surrounding region. Once you place an emergency call, we confirm your details within 15 minutes and aim to have a certified electrician onsite within two hours. Our service trucks carry common replacement parts, allowing most failures to be resolved in a single visit.
Can you remotely monitor my generator and notify me of issues before a breakdown?
Absolutely. We install cellular or Ethernet-based monitoring modules that track key parameters such as oil pressure, coolant temperature, battery voltage, run hours, and fault codes. Alerts are sent to both your mobile device and our service desk, enabling proactive maintenance and drastically reducing unplanned downtime. Remote monitoring can be added to new or existing generators with minimal disruption.
Are your services compliant with local Thorn Hill and provincial regulations?
All work is performed in accordance with the Ontario Electrical Safety Code (OESC), TSSA fuel handling regulations, and manufacturer specifications. Our electricians are fully licensed, carry WSIB coverage, and obtain any required ESA permits. After every major repair or installation, we provide detailed inspection reports and compliance documentation for your records.
What does an ongoing support contract cost and what’s included?
Pricing depends on generator size, fuel type, and desired response time, but most Thorn Hill customers pay between $35 and $85 per month for residential units and $120 to $350 per month for commercial systems. A standard contract includes two preventive-maintenance visits per year, 24/7 emergency dispatch, remote monitoring, priority parts sourcing, and labour discounts on non-warranty repairs. We’ll prepare a customized quote after a free onsite assessment.