Generator Solutions
Generator Solutions | Generators | Electrical | Thorn Hill
In the rolling landscape of Thorn Hill, unexpected outages can turn a cozy evening or a busy workday into a scramble for candles and coolers. HEP keeps the lights on with dependable, high-efficiency generators tailored to every property—from lake-view cabins to bustling workshops. Our certified electricians handle everything, including load assessments, seamless transfer-switch installation, and ongoing maintenance, so you’re never left guessing when the next storm hits.
Whether you need a quiet unit that powers essential circuits or a whole-home solution that runs the HVAC and well pump, we build a plan around your lifestyle, budget, and energy goals. Customers enjoy up-front pricing, financing options, and round-the-clock emergency support from a local team that answers the phone, not a call center. With HEP’s generator expertise on your side, Thorn Hill residents can rest easy knowing their comfort, safety, and productivity never depend on the grid alone.
FAQs
What size generator do I need for my Thorn Hill home or business?
Generator size depends on the total running wattage of the appliances and systems you want to power during an outage. Make a list of essential loads (HVAC, sump pump, refrigerator, lights, medical equipment, etc.), add their running watts, and include the highest starting (surge) wattage among them. Residential homes in Thorn Hill typically need 8–22 kW for whole-house coverage, while small businesses may require 25–60 kW. Our technicians offer free on-site assessments to calculate load and recommend the right unit so you avoid overspending or under-sizing.
Do I need a permit to install a standby generator in Thorn Hill, TN?
Yes. Grainger County and the Town of Thorn Hill require electrical permits for permanent standby generator installations. Our licensed electricians handle the entire permitting process—including drawings, load-calculation sheets, and scheduling inspections—so you stay fully compliant with local building and electrical codes (NEC, NFPA 110, and zoning setback rules). We will not energize the generator until the final inspection has been passed.
How often should my generator be serviced?
For most air-cooled residential units, manufacturers recommend maintenance every 12 months or after 100–150 run hours. Liquid-cooled commercial sets may need servicing every 6 months or 250 run hours. A typical annual service includes oil and filter change, spark-plug replacement, valve adjustment, battery test, coolant check, fuel-system inspection, and running a full load-bank test. Enrolling in our Thorn Hill preventive maintenance plan ensures timely service reminders and priority emergency response.
What fuel options are available, and which is best for Thorn Hill?
Standby generators commonly run on natural gas, propane (LPG), or diesel. Natural gas is convenient if your property has municipal gas lines—no refueling and lower emissions. Propane is ideal for rural Thorn Hill locations without gas service; tanks can be sized from 120 gal to 1000 gal for extended runtimes. Diesel offers higher energy density for large commercial or agricultural applications but requires on-site fuel storage and periodic fuel polishing. Our team can evaluate utility access, runtime requirements, and environmental factors to recommend the most reliable and cost-effective fuel source.
Will the generator start automatically during a power outage?
Yes—when paired with an Automatic Transfer Switch (ATS). The ATS continually monitors utility power. If voltage drops or fails, it signals the generator to start within 10–15 seconds, then transfers your electrical load to the generator. When utility power returns and stabilizes, the ATS reconnects the grid and cools down the generator before shutting it off. All units we install in Thorn Hill include a UL-listed ATS sized to your service entrance (100 A–400 A). Remote monitoring options let you track status via smartphone.
What warranty and emergency support do you offer?
Most generators we sell—Generac, Kohler, Briggs & Stratton—come with a 5-year limited factory warranty covering parts, labor, and travel. Extended 7- or 10-year warranties are available. Our Thorn Hill customers receive 24/7/365 emergency service with guaranteed two-hour response for maintenance-plan members. Our technicians carry OEM parts on service trucks to handle common issues (starter batteries, control boards, voltage regulators) on the first visit, minimizing downtime during critical outages.