Licensed Professionals
Licensed Professionals | Emergency Plumbing | Plumbing | Thorn Hill
When a pipe bursts at midnight or a water heater fails before sunrise, Thorn Hill homeowners know they can count on HEP’s licensed professionals to arrive fast and fully prepared. Our team is local, background-checked, and equipped with advanced diagnostic tools that let us pinpoint the problem and start repairs right away—often within the hour. From flooded basements to stubborn drain clogs, we turn chaos into comfort with workmanship that meets the strictest codes and a cleanup routine that leaves your space spotless.
Every call is treated as an “all-hands” situation, because in moments of crisis you need more than a plumber—you need a partner who values your safety, property, and peace of mind. That’s why we answer the phone 24/7, provide transparent pricing before work begins, and back every repair with a satisfaction guarantee. For reliable, rapid emergency plumbing help in Thorn Hill, reach out to HEP and let us restore normal in a hurry.
FAQs
Do you offer 24/7 emergency plumbing services in Thorn Hill?
Yes. Our licensed plumbers are on-call 24 hours a day, 7 days a week, including weekends and holidays. No matter the time, you will reach a live dispatcher who can send the nearest technician to your Thorn Hill address within minutes.
How quickly can a plumber arrive at my Thorn Hill property during an emergency?
Average arrival time is 30–45 minutes within Thorn Hill and surrounding neighbourhoods. Because we strategically station service vans throughout the area and use real-time GPS, we can dispatch the closest available plumber, minimizing water damage and downtime.
Are your emergency plumbers fully licensed and insured?
Absolutely. Every technician who enters your home or business holds a valid Ontario Plumbing License, carries full liability insurance, and is covered by WSIB. Copies of credentials are available upon request for your peace of mind.
What types of emergencies do you handle?
We handle burst or frozen pipes, sewer backups, clogged main drains, overflowing toilets, malfunctioning sump pumps, no-hot-water situations, gas line leaks, and any plumbing failure that poses an immediate risk to property or safety.
Do you charge extra for late-night or holiday service calls?
While our emergency response fee is slightly higher than a scheduled daytime appointment, we keep rates transparent and competitive. You will receive a written, upfront quote that covers diagnostics, labour, and parts before work begins—no hidden overtime or holiday surcharges.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the main water valve (usually near the water meter) to stop water flow. 2. Turn off the power supply to any affected water heaters or pumps. 3. Move valuables and electronics away from water-damaged areas. 4. Avoid using chemical drain cleaners; they can worsen the issue and endanger the plumber. 5. Take photos of the damage for insurance purposes if safe to do so. Following these steps can reduce damage until our licensed professional arrives.