Fast, Reliable Service
Fast, Reliable Service | Emergency Plumbing | Plumbing | Thorn Hill
When a burst pipe wakes you at 2 a.m. or your water heater gives up just before guests arrive, HEP’s seasoned technicians dash across Thorn Hill with the tools, parts, and know-how to set things right—fast. Our phones are staffed around the clock, and our GPS-tracked vans roll out the moment you call, so you’re never left waiting while water spreads or drains clog. Transparent pricing, tidy workmanship, and courteous pros turn a chaotic moment into a calm, clear-cut fix.
Home and business owners trust us because we treat every call like an emergency, not an appointment. From leak detection to complete fixture replacements, we back all work with ironclad warranties and a satisfaction guarantee. When you need emergency plumbing that’s swift, reliable, and rooted in local pride, HEP is the name Thorn Hill counts on—24/7, 365.
FAQs
What qualifies as a plumbing emergency and when should I call you?
Any situation that risks flooding, property damage, loss of essential services, or health hazards is considered an emergency. Typical examples include burst or frozen pipes, sewer line backups, major leaks, overflowing toilets, blocked main drains, gas line leaks, and complete loss of hot water. If you are unsure, call us—our dispatcher can quickly assess the severity and advise you whether an immediate visit is recommended.
How quickly can your emergency plumber arrive at my Thorn Hill property?
Because our technicians are based in and around Thorn Hill, our average on-site response time is 30–60 minutes from the moment your call is confirmed. During severe weather or peak periods, we prioritize by urgency, but you will receive a realistic ETA and live updates via text or phone.
Are your plumbers licensed, insured, and is the work guaranteed?
Yes. Every technician on our emergency team is fully licensed by the Ontario College of Trades, carries up-to-date liability insurance, and has passed a background check. All parts we install come from reputable suppliers and are backed by the manufacturer’s warranty, while our labour is guaranteed for a minimum of one year on repairs and two years on new installations.
Do you charge extra for after-hours or weekend emergency service, and how do you calculate pricing?
We do not add hidden ‘call-out’ fees. Our 24/7 emergency rate is a modest premium over regular-hours service to cover staffing and logistics, and it is disclosed upfront. After diagnosing the issue on-site, your plumber will present a fixed, written quote before any work starts. You approve the price first—no surprises when the job is done.
What types of emergency plumbing problems can you handle?
Our team is equipped for virtually any urgent situation, including: • Burst, frozen, or leaking water lines • Sewer and main drain blockages or backups • Sump pump failures and flooded basements • Water heater breakdowns or leaking tanks • Gas line leaks and shut-offs • Overflowing toilets and fixture malfunctions. We carry common parts on our trucks and have rapid access to local suppliers for less typical components.
Is there anything I should do while waiting for the plumber to arrive?
If safe to do so, shut off the main water valve (usually located near the water meter) or the isolated fixture valve to stop further flooding. Turn off electricity to any affected areas if water is near outlets or appliances. Move valuables and electronics to a dry location, place towels or buckets under active leaks, and open nearby faucets to relieve pressure. Do not attempt complex repairs yourself—just limit damage and ensure everyone’s safety until we arrive.