Urgent Repairs
Urgent Repairs | Commercial Plumbing | Plumbing | Thorn Hill
When a burst pipe shuts down your restaurant’s kitchen at 2 a.m. or a leaking boiler threatens inventory in your warehouse, you need a Thorn Hill team that treats your emergency like their own. HEP’s urgent repairs crew arrives fast, armed with specialized tools and decades of know-how, to diagnose, fix, and test every component before your doors reopen. From high-capacity water heaters to complex backflow systems, we restore full operation while keeping safety and code compliance front and center.
Local facility managers trust HEP because we focus exclusively on commercial plumbing solutions that minimize downtime and unexpected costs. Transparent, upfront pricing, real-time progress updates, and a cleanup that leaves your site spotless mean you can get back to serving customers—confident your plumbing will keep pace with business. One call and our licensed experts are on the way, ready 24/7/365 to protect your reputation and your bottom line.
FAQs
What types of problems count as an urgent commercial plumbing repair in Thorn Hill?
Any issue that stops your business from operating safely or risks property damage is considered urgent. This includes burst or leaking pipes, sewer backups, blocked main drains, gas line leaks, failed water heaters, overflowing toilets, and any situation where water is rapidly spreading. If you are unsure, call us—our dispatch team will help you decide whether immediate service is necessary.
How quickly can your plumbers reach my Thorn Hill business in an emergency?
We maintain a dedicated rapid-response crew in Thorn Hill and the surrounding areas. Once you place an emergency call, a licensed commercial plumber is typically on site within 60 minutes—often faster during regular business hours. GPS-tracked service vehicles, local parts suppliers, and on-call technicians allow us to avoid long travel delays and start repairs right away.
Are your technicians licensed, insured, and trained for commercial systems?
Yes. Every plumber we send to your property holds a current Ontario plumbing licence, carries full WSIB and liability insurance, and is specifically trained on commercial fixtures, hydronic heating, backflow prevention assemblies, and high-capacity drainage systems. We also stay compliant with the latest Building Code and municipal bylaws in Thorn Hill and York Region.
Do you provide after-hours, weekend, and holiday service?
Absolutely. Plumbing emergencies rarely wait for office hours, so we operate 24/7/365. Our call centre is staffed around the clock, and an on-call supervisor can dispatch a crew immediately—whether it’s 3 a.m. on a weekday or Christmas morning. There are no answering machines; you’ll speak with a live representative every time.
How do you limit downtime for my business during urgent repairs?
First, we arrive with fully stocked service vans, so most common parts are on hand—eliminating trips to supply houses. Second, we isolate the problem area to keep the rest of your plumbing operational whenever possible. Third, we schedule any unavoidable shut-downs during off-peak hours. Finally, we provide detailed progress updates so you can coordinate staff and customers, ensuring business disruption is kept to an absolute minimum.
What costs should I expect, and do you give upfront estimates?
Emergency service has a flat call-out fee that covers expedited dispatch and initial diagnostics. After assessing the problem, your technician will present a written quote that lists labour, parts, and any permit fees. No work proceeds until you approve the estimate. For transparency, we bill at standard commercial rates with no hidden charges, and we accept major credit cards, cheques, and electronic transfers for your convenience.