Customer Satisfaction
Customer Satisfaction | Tank Water Heater | Plumbing | Ten Mile
When your morning shower feels more like a mountain stream than a warm cascade, HEP is the local team Ten Mile trusts to restore comfort fast. Our licensed plumbers install, repair, and replace every make and model of tank water heater with the care you’d expect from a neighbor—because we are your neighbors. From honest, up-front pricing to shoe-covers at the door, we obsess over the small details that turn a simple service call into a five-star experience.
Whether you need an emergency fix at dawn or want to upgrade for better efficiency, we bring fully stocked trucks, factory-trained expertise, and the friendliest smiles in East Tennessee. Count on HEP to keep your hot water flowing and your satisfaction soaring—guaranteed, or we make it right. Call today and feel the HEP difference before your next cup of coffee cools off.
FAQs
What size tank water heater do I need for my Ten Mile home?
Tank size is based on peak-hour demand. A family of 2–3 usually needs a 40-gallon unit, while 4–5 people often require 50–60 gallons. We calculate your demand by counting bathrooms, major appliances, and simultaneous hot-water uses, then recommend the smallest model that meets those needs so you’re never paying to heat excess water.
How long does installation take and will my water be shut off?
A standard replacement in Ten Mile takes 2–4 hours. We shut off the main water line only during removal of the old tank and connection of the new one—typically 45–60 minutes. We schedule installations at times convenient for you and restore water service as quickly as safety allows.
What are the warning signs that my current tank water heater should be replaced?
Common red flags include rusty-colored water, popping or rumbling noises, visible leaks around the base, or water that takes longer to reheat. If your heater is 10–12 years old—the average lifespan in the Ten Mile area—it’s often more cost-effective to replace it before a major failure occurs.
How can I improve efficiency and lower energy bills with a tank water heater?
Set the thermostat to 120 °F, insulate the hot-water pipes, and install a fiberglass jacket on older, uninsulated tanks. Flush the tank annually to remove sediment that forces the unit to work harder. Choosing an ENERGY STAR® model can cut energy use by up to 8% compared with standard units.
Does Ten Mile’s water quality affect maintenance requirements?
Yes. Our local water has moderate mineral content that forms sediment inside the tank. We recommend a full drain-and-flush once a year—every six months if you notice popping sounds—to prevent scale buildup that lowers efficiency and shortens element life.
What warranty and post-installation support do you provide?
Most of our tank water heaters carry a 6-year manufacturer’s warranty on the tank and parts. We add a 1-year labor warranty and offer optional extended coverage up to 10 years. All installations include a free check-up at 12 months and priority scheduling for any warranty repairs.