Customer Satisfaction
Customer Satisfaction | Main Line Issues | Plumbing | Ten Mile
When a clog, break, or mysterious leak stops up life in Ten Mile, homeowners turn to HEP because our plumbers treat every pipe like it’s part of their own homes. We arrive fast, use camera-guided diagnostics to pinpoint problems, and explain each repair option in plain English so you can make confident decisions. It’s this blend of top-tier know-how and neighborly courtesy that keeps our customer-satisfaction scores flowing as smoothly as your water once we’re done.
Whether roots have invaded your sewer, shifting soil has cracked the line, or age has finally taken its toll, HEP is the crew to call for main line issues. From trenchless repairs that preserve your landscaping to comprehensive replacements backed by ironclad warranties, we restore your property—and your peace of mind—with minimal disruption and transparent pricing. Reach out today and see why Ten Mile trusts HEP to keep the big problems in check and the good water running.
FAQs
How can I tell if my home in Ten Mile has a main sewer line clog?
Common warning signs include multiple drains backing up at the same time, gurgling noises from toilets when you run a sink or tub, water pooling around floor drains, and foul odors coming from drains. If several fixtures are affected simultaneously, the problem is likely in the main line rather than an individual branch line.
What are the most common causes of main line blockages in the Ten Mile area?
In our region, tree-root intrusion is the #1 culprit because older clay and cast-iron pipes develop small cracks that roots can penetrate. Other causes include accumulated grease, flushable wipes, foreign objects, pipe scale, and sagging (bellied) sections of pipe that trap debris.
How long does it take for your technicians to clear or repair a main line once they arrive?
For straightforward clogs that require snaking or hydro-jetting, most jobs are completed in 1–2 hours. If video inspection reveals broken or collapsed pipe, spot repairs can often be finished the same day, while full line replacements may take 1–3 days depending on length, depth, and site conditions.
What will a main line service typically cost in Ten Mile?
Pricing depends on the severity of the issue. Mechanical snaking starts around $150–$250, while hydro-jetting with video inspection ranges from $300–$600. Spot repairs average $800–$1,500, and full replacements can range from $70 to $120 per linear foot. We provide a written, no-obligation estimate after inspecting your line.
Can I prevent future main line problems?
Yes. Schedule a professional camera inspection every 2–3 years, never flush wipes or hygiene products (even if labeled “flushable”), keep kitchen grease out of drains, and consider a preventative hydro-jetting service annually if you have mature trees near the sewer line. Installing a root-control treatment can also slow root growth.
Do you offer 24/7 emergency main line service in Ten Mile?
Absolutely. Our licensed plumbers are on call day and night, including weekends and holidays. A live dispatcher will take your call, and a fully equipped truck can usually be at your Ten Mile property within 90 minutes. We do not charge extra for nights, weekends, or municipal-holiday responses.