Years Of Experience
Years Of Experience | Heat Repair | Heating and Air Conditioning | Ten Mile
When the winter winds whip through Ten Mile, homeowners turn to HEP’s 20+ years of heating know-how for prompt, precision heat repair. Our certified technicians have seen every furnace quirk and heat pump hiccup imaginable, so they arrive ready with well-stocked vans and seasoned problem-solving skills. From historic farmhouses to new builds along Watts Bar Lake, we diagnose issues fast and restore cozy comfort without the guesswork.
HEP stakes its reputation on clear communication, up-front pricing, and fixes that last. We respect your schedule with convenient appointment windows, tidy work areas, and a satisfaction guarantee that keeps surprises off your utility bill. Whether your system fails at dawn or after dinner, one call sets our local team in motion—because Ten Mile families shouldn’t lose a minute of warmth. Trust HEP to make heat repair feel effortless, efficient, and reliably right.
FAQs
What types of heating systems can you repair in the Ten Mile area?
With decades of combined experience, our NATE-certified technicians can diagnose and repair virtually every residential and light-commercial heating system found in Ten Mile—including gas and electric furnaces, heat pumps, ductless mini-splits, boilers, and packaged rooftop units. We stay current with all major brands such as Trane, Carrier, Rheem, Lennox, Goodman, and York, and we stock most common replacement parts on our service trucks so we can finish 90 % of repairs in a single visit.
How quickly can you respond to a no-heat emergency?
We provide true 24/7/365 emergency service throughout Ten Mile and the surrounding communities. Calls received before 4 p.m. usually receive same-day service, and after-hours emergencies are typically handled within two to four hours. Because our dispatcher is local, we can immediately send the on-call technician who is closest to your neighborhood, reducing travel time and getting your heat back on as fast as possible.
What signs indicate that my heating system needs professional repair instead of DIY fixes?
Warning signs include uneven temperatures, rising utility bills, short-cycling (frequent on/off), strange noises (grinding, banging, or squealing), persistent odors, a yellow or flickering burner flame, or the system shutting off before the thermostat set point is reached. If you notice any of these issues—or if your carbon-monoxide detector alarms—turn off the system and call us right away. Continuing to run a malfunctioning unit can cause costly damage or pose safety risks.
Are your technicians licensed and insured?
Yes. Every field technician holds a Tennessee Mechanical Contractor’s license or works under a licensed supervisor and is fully insured for general liability and workers’ compensation. We also mandate ongoing factory-authorized training and background checks, so you can feel confident inviting our team into your Ten Mile home or business.
How much does heat repair usually cost?
Repair costs vary with the problem’s complexity, parts needed, and your system’s age. Our diagnostic fee is a flat rate that covers travel, inspection, and a written estimate before any work begins. Most minor fixes (igniter replacement, thermostat issues, capacitor swaps) fall between $150 and $300. More involved repairs—such as blower motor replacement or refrigerant leaks in heat pumps—can range from $400 to $1,200. We also offer financing options for larger repairs and will always discuss whether repair or replacement is the more cost-effective long-term solution.
Do you provide any guarantees or maintenance plans after the repair?
Absolutely. All heat repairs come with a one-year parts and labor warranty for residential customers and 90 days for commercial accounts. To keep your system running reliably, we recommend enrolling in our Comfort Club maintenance program, which includes two precision tune-ups per year, priority scheduling, no overtime fees on future service, and a 10 % discount on any additional repairs. Regular maintenance can extend equipment life by up to 30 % and reduce energy bills, saving you money in the long run.