Trusted Partner
Trusted Partner | Heat Repair | Heating and Air Conditioning | Ten Mile
When a Ten Mile cold snap tries to creep into your living room, HEP’s trusted partner is only a phone call away with fast, friendly heat repair you can count on. Our certified technicians arrive on time, diagnose the issue with precision, and carry fully stocked trucks so most fixes are completed in a single visit—no shivers, no surprises, just dependable warmth restored to your home.
From emergency breakdowns at midnight to subtle efficiency issues that spike your utility bill, we treat every job with the same hometown care and up-front pricing that has made us a favorite across Meigs County. Backed by industry-leading warranties and the legendary “Happy HEP” service promise, we keep Ten Mile families cozy all winter long so you can focus on what matters most: enjoying home.
FAQs
What types of heating systems do you repair in Ten Mile?
Our certified technicians service and repair all common residential and light-commercial heating equipment found in Ten Mile, including gas furnaces, electric furnaces, heat pumps, ductless mini-splits, boilers, and packaged rooftop units. No matter the brand or fuel type, we carry the diagnostic tools, OEM parts, and expertise needed to bring the system back to peak performance.
How can I tell if my heater needs professional repair?
Common warning signs include uneven or insufficient heat, unexplained spikes in utility bills, strange noises (grinding, banging, squealing), persistent odors, frequent cycling on and off, a yellow or flickering burner flame, or the system failing to start at all. If you notice any of these issues—or if your carbon monoxide detector alarms—shut the unit down and call us right away for a safety inspection and repair.
Are your technicians licensed, insured, and factory-trained?
Yes. Every member of our service team holds current Tennessee HVAC licensing, carries full liability and workers’ compensation insurance, and completes ongoing factory-authorized training to stay current with the latest equipment technologies and codes. This ensures your repairs are performed safely, correctly, and in compliance with state and local regulations.
How quickly can you respond to an emergency heat repair call in Ten Mile?
We offer true 24/7 emergency service to Ten Mile and neighboring communities. Calls received after normal business hours are routed to an on-call technician who can typically be at your door within 2 hours—often sooner during severe weather. Our trucks are stocked with high-fail parts, allowing us to resolve most no-heat situations in a single visit.
Do you provide any warranty or guarantee on repairs?
Absolutely. All repair work is backed by a 1-year parts and labor warranty, and we stand behind our workmanship with a 100% satisfaction guarantee. If the same issue reoccurs within the warranty period, we’ll return and correct it at no cost to you. Extended manufacturer warranties apply when we install OEM parts.
What can I do to keep my heating system running efficiently after the repair?
Schedule annual preventive maintenance each fall, replace or clean air filters every 1–3 months, keep supply and return vents unobstructed, install a programmable thermostat, and address minor performance changes promptly. Our Comfort Club maintenance plans include biannual tune-ups, priority scheduling, and repair discounts to maximize efficiency, comfort, and equipment life.