Customer Satisfaction
Customer Satisfaction | Heat Repair | Heating and Air Conditioning | Ten Mile
When the winter chill settles over Ten Mile, homeowners know they can rely on HEP’s Customer Satisfaction Heating & Air Conditioning team. Our locally based technicians arrive promptly, diagnose issues accurately, and walk you through transparent solutions designed to restore warmth fast. With decades of experience and fully stocked trucks, we fix most systems in a single visit, saving you stress, time, and money—so you can get back to enjoying cozy evenings without a second thought.
Every call we receive is treated like an opportunity to exceed expectations. From courteous scheduling to shoe-cover courtesy inside your home, we protect both your comfort and your property while providing expert heat repair. Backed by industry-leading warranties and a 100% satisfaction guarantee, HEP makes staying warm in Ten Mile simple, affordable, and worry-free.
FAQs
What are the most common signs that my heating system needs repair in Ten Mile?
Watch for uneven temperatures from room to room, unusually high utility bills, strange noises (rattling, banging, squealing), short cycling (the furnace turns on and off quickly), or a persistent smell of burning dust. Because the winters in Ten Mile can be damp and chilly, any drop-off in performance can quickly affect comfort and even indoor air quality. If you notice any of these issues, call us right away for an inspection before a minor problem turns into a breakdown.
How fast can you respond to a no-heat emergency in Ten Mile?
We provide 24/7 emergency service to all of Meigs and Roane counties, including the Ten Mile area. Most calls received before noon are serviced the same day, and after-hours calls are usually reached within 2-4 hours. Our technicians keep fully stocked service vehicles so most repairs can be completed on the first visit, restoring heat to your home as quickly and safely as possible.
Which heating system brands and models do you repair?
Our NATE-certified technicians are factory-trained to work on all major brands, including Trane, Carrier, Lennox, Rheem, Goodman, American Standard, York, Bryant, and more. Whether you have a gas furnace, electric heat pump, dual-fuel system, ductless mini-split, or packaged rooftop unit, we have the diagnostic equipment, OEM parts access, and expertise to service it.
What does a typical heat repair cost, and will I get a quote first?
Pricing varies by the nature of the fault, the availability of replacement parts, and system age. After a thorough diagnostic, we provide a written upfront quote that includes parts, labor, and any applicable taxes. Diagnostic fees start as low as $89, and common repairs such as igniter replacements or capacitor swaps typically range from $150–$350. Larger repairs like blower motor replacements can run $400–$800. We never begin work until you approve the estimate, and we offer financing on repairs over $500.
Do you offer preventive maintenance plans for Ten Mile homeowners?
Yes. Our Comfort Shield Maintenance Plan includes two precision tune-ups per year (spring for cooling, fall for heating), priority scheduling, no overtime fees, a 15% discount on any needed repairs, and automatic reminders. Regular maintenance keeps your system running efficiently, helps you avoid unexpected breakdowns during Ten Mile’s cold snaps, and can extend equipment life by 30% or more.
Are your technicians licensed, insured, and background-checked?
Absolutely. Every technician holds a Tennessee HVACR license, carries EPA Section 608 refrigerant certification, and completes ongoing factory and safety training. We perform comprehensive background checks and drug screening, and our company is fully bonded and insured for your protection. You can feel confident allowing our team into your home for any heat repair or maintenance service.