Technical Expertise
Technical Expertise | Emergency Plumbing | Plumbing | Ten Mile
When a pipe bursts at midnight or a water heater fails just as guests arrive, Ten Mile residents know they can rely on HEP’s seasoned professionals. Our rapid-response team is on call 24/7, arriving with fully stocked trucks and state-of-the-art diagnostic tools to pinpoint the problem and start repairs within minutes. From frozen lines to overflowing toilets, every technician is licensed, insured, and trained in the latest code requirements, so your home is restored quickly, safely, and up to spec—all while you stay informed through clear, upfront pricing.
What sets us apart in emergency plumbing is our commitment to long-term solutions, not band-aids. We back every repair with a workmanship guarantee, dispose of debris responsibly, and leave your space cleaner than we found it. Whether you’re in the heart of Ten Mile or on its outskirts, one call to HEP connects you to courteous experts who treat your crisis as if it were their own—so you can breathe easy and get back to life, leak-free.
FAQs
What should I do immediately when a plumbing emergency happens before your technician arrives?
First, shut off the closest water supply valve—if you cannot locate it, turn off the main water shut-off where it enters the home. Switch off the water heater’s power or gas so the tank doesn’t overheat or build pressure. If water is near electrical outlets or appliances, cut power at the breaker panel for safety. Open faucets at lower levels to drain remaining water from the lines and place towels or buckets to contain leaks. Finally, take clear photos of the damage for insurance purposes and give us a call; our dispatcher will stay on the line to guide you until the plumber gets there.
How quickly can your emergency plumbers reach a property in the Ten Mile area?
Because our technicians are strategically staged throughout Meigs and surrounding counties, the average arrival time to any Ten Mile address is 45–60 minutes. During severe weather or high-demand periods we’ll give you a live ETA via text and GPS tracking so you know exactly when help will arrive. Our trucks are fully stocked, so most emergencies are resolved in a single visit without waiting for extra parts.
What types of emergency plumbing issues do you handle?
We handle every critical plumbing scenario, including burst or frozen pipes, sewer line blockages or backups, overflowing toilets, slab leaks, failed sump pumps, gas-line leaks, water-heater breakdowns, and major fixture or supply-line failures. We carry commercial-grade drain machines, thermal leak detectors, pipe-freezing kits, gas sniffers, and water-damage mitigation equipment to tackle residential and light-commercial emergencies 24/7.
Are your plumbers licensed, insured, and background-checked?
Yes. All field technicians hold active State of Tennessee Journeyman or Master Plumbing licenses, maintain OSHA safety certifications, and undergo annual continuing-education on the latest code changes. Our company is fully insured for general liability and workers’ compensation, and every employee passes a nationwide criminal background and drug screening before they ever enter a customer’s home.
Will there be additional charges for late-night, weekend, or holiday service?
We believe in transparent, flat-rate pricing. When you call, our dispatcher gathers the basic details and provides a no-surprise emergency fee that covers travel and diagnostic time, regardless of time or day. Once onsite, your plumber will present a written estimate for the repair itself—approved by you before work begins. There are never hidden after-hours multipliers or overtime add-ons.
Can you work directly with my homeowners insurance for water-damage claims?
Absolutely. We document the cause of loss with photos, moisture readings, and a detailed narrative that meets insurer requirements. With your permission, we can bill covered repairs directly to most carriers and coordinate with their adjusters or mitigation teams to speed up the claims process. This service helps you minimize out-of-pocket costs and ensures all code upgrades or mandated repairs are included in the settlement.