Dedicated Team
Dedicated Team | Emergency Plumbing | Plumbing | Ten Mile
When a burst pipe turns your basement into a wading pool at 2 a.m., the last thing you need is a voicemail. HEP’s dedicated team is on call right here in Ten Mile, arriving fast with stocked trucks, advanced leak-detection gear, and the kind of know-how that stops water in its tracks. Homeowners and businesses alike count on us for hot-water heater failures, clogged sewer lines, and any other crisis that can’t wait until morning.
Our licensed, background-checked pros fix the damage and the stress in one visit, backing every repair with transparent pricing and a rock-solid workmanship guarantee. From the first reassuring phone call to the final cleanup, we keep you informed, respect your property, and restore normalcy before bigger headaches set in. For reliability that never sleeps, trust HEP’s Ten Mile specialists—your local answer for emergency plumbing done right the first time.
FAQs
What situations count as a plumbing emergency and when should I call your Ten Mile team?
Any issue that risks water damage, property loss, or loss of essential service is an emergency. This includes burst or leaking pipes, sewage backups, overflowing toilets, water heater failures, gas leaks, blocked main drains, and no-water situations. If shutting off the fixture valve does not stop the problem—or you can’t locate the shut-off—call us 24/7 and our dispatcher will prioritize your job immediately.
How fast can your emergency plumbers reach my property in Ten Mile?
Because our technicians are locally based in Meigs County, typical arrival time inside Ten Mile is 30–60 minutes after your call. In severe weather or high-volume events, we’ll give you a real-time ETA and update you by text. Our vans leave stocked with common repair parts, so most emergencies are resolved on the first visit.
Do you charge extra for emergency call-outs at night, on weekends, or on holidays?
We do apply an after-hours service fee to cover overtime labor and extended dispatch costs. However, the fee is a flat amount disclosed up-front over the phone, and our estimates list labor, materials, and after-hours charges separately so there are no surprises. If work can safely wait until normal hours, we’ll tell you and waive the emergency fee.
Are your emergency plumbers in Ten Mile licensed, bonded, and insured?
Yes. Every technician holds a current Tennessee Journeyman or Master Plumbing license, undergoes annual background checks and drug screenings, and is covered by $2 million in general liability and workers’ compensation insurance. Copies of certificates are available on request, and our work complies with the latest IPC and local Meigs County codes.
What should I do while waiting for the emergency plumber to arrive?
1) Turn off the main water shut-off if a leak is active. 2) Open faucets on the lowest level to drain residual water pressure. 3) Unplug electrical appliances near the leak and avoid standing water. 4) For water heater issues, switch the heater to the OFF position at the breaker or gas valve. 5) If sewage is backing up, stop all water usage in the house. 6) Take photos for insurance. Our dispatcher can walk you through any step over the phone.
Can you provide a temporary fix if replacement parts aren’t available right away?
Absolutely. We carry emergency repair clamps, isolation valves, heat-rated hoses, and temporary water-heater elements. If a specialty part must be ordered, we’ll stabilize the system, restore safe water service if possible, and schedule a follow-up visit—often within 24 hours once the part reaches our shop. All temporary fixes are warrantied until the permanent repair is completed.