Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Ten Mile
From flickering lights to full panel upgrades, HEP’s licensed electricians in Ten Mile tackle every electrical repair with a single goal—absolute customer satisfaction. We arrive on time, listen to your concerns, explain the fix in clear language, and tidy up before we leave, so the only thing you notice is reliable power and peace of mind.
Homeowners and businesses alike trust our locally rooted crew for transparent pricing, 24/7 emergency response, and craftsmanship backed by industry-leading warranties. When you want a neighborly team that treats your home like their own, choose HEP and feel the difference a customer-first approach makes.
FAQs
What types of electrical repair services do you offer in Ten Mile?
We handle a full range of residential and light-commercial repairs, including breaker panel upgrades, outlet and switch replacement, lighting fixture troubleshooting, ceiling-fan wiring, surge protection, code corrections, and emergency power restoration. If you’re unsure whether we cover your specific issue, give us a call—chances are we do.
Are your electricians licensed and insured for work in Ten Mile?
Yes. Every technician on our team holds a Tennessee state journeyman or master electrician license and carries full liability and workers’ compensation insurance. We also stay current on the National Electrical Code (NEC) and any local amendments applicable to Meigs and Roane counties.
How quickly can you respond to an electrical emergency?
For most homes and businesses in Ten Mile we can have a technician on-site within 60–90 minutes, 24/7. Our dispatch center tracks real-time technician locations, so if someone is already working nearby we can often arrive even sooner.
What does an electrical repair typically cost?
Pricing depends on the scope, but we offer transparent, up-front quotes. Service calls start at $89, which includes the first 30 minutes of diagnostic time. After diagnosis, you’ll receive a flat-rate quote for labor and parts before any work begins—no surprises when you get the invoice.
Do you guarantee your repair work?
Absolutely. All labor is covered by a 1-year workmanship warranty, and parts carry the manufacturer’s warranty (typically 1–5 years). If an issue we repaired reoccurs within the warranty period, we’ll fix it at no additional cost.
How do I schedule an appointment?
You can book online through our secure portal, call us directly at (423) 555-0199, or send an email to [email protected]. We offer same-day slots for critical repairs and flexible evening/weekend appointments at no extra charge.