Customer Satisfaction
Customer Satisfaction | Dehumidifier Installation | Heating and Air Conditioning | Ten Mile
Breathe easier in humid Ten Mile summers with HEP’s Customer Satisfaction Heating and Air Conditioning. Our friendly, background-checked technicians arrive on time, listen to your comfort goals, and tailor a precise dehumidifier installation that protects your home from mold, allergens, and sticky air. From energy-efficient units to smart-home integrations, we stock industry-leading equipment and back every job with transparent pricing and a 100% Happiness Guarantee.
Customers love how we treat their homes like our own—laying drop cloths, cleaning up every screw, and walking you through simple maintenance tips before we leave. If you’re ready for cooler, crisper air and lower utility bills, HEP’s fast scheduling and round-the-clock support make it effortless. Call today and see why neighbors across Ten Mile trust us to keep humidity—and hassle—under control.
FAQs
Why should I install a whole-home dehumidifier in Ten Mile’s climate?
Ten Mile experiences warm, humid summers and mild, wet winters, which can keep indoor relative humidity above the recommended 30–50 %. Excess humidity encourages mold growth, dust mites, and musty odors, while also making your air conditioner work harder. A professionally installed, whole-home dehumidifier removes excess moisture from every room, improving indoor air quality, protecting wood floors and furnishings, and helping your HVAC system run more efficiently.
How does a dehumidifier integrate with my existing heating and air conditioning system?
We install the dehumidifier directly into your return-air ductwork or in a dedicated bypass configuration. When indoor humidity rises above your chosen set-point, the unit draws in moist air, removes water through the refrigeration coil, and sends the dried air back through your supply ducts. The system is wired to the HVAC blower so air circulates evenly, and a digital humidistat—usually mounted next to your thermostat—lets you monitor and adjust humidity levels just like temperature.
What signs indicate my home needs a dehumidifier?
Common warning signs include condensation on windows, musty odors in closets or crawl spaces, visible mold or mildew on walls, sticky or clammy air even when the AC is running, and frequent allergy or asthma flare-ups. If you notice cupping hardwood floors, peeling wallpaper, or a persistent damp feeling in the basement, it’s time to schedule a humidity assessment. Our technicians can measure relative humidity and recommend the right-sized unit for your square footage and lifestyle.
What is the installation process and how long does it take?
A typical whole-home dehumidifier installation in Ten Mile takes 4–6 hours. First, we perform a load calculation to size the unit. On installation day, we shut off power to the HVAC system, cut the return duct, and mount the dehumidifier on a vibration-isolating platform or hang it with straps. We connect insulated supply and return ducts, run a dedicated condensate drain line to a floor drain or condensate pump, wire the control board to your HVAC blower relay, and mount the humidistat. Finally, we test for proper airflow, calibrate the settings, and show you how to operate and maintain the system.
Will a dehumidifier increase my energy bills?
A dehumidifier uses electricity, but most homeowners see a net savings because drier air feels cooler, allowing you to raise the thermostat 2–3 °F without sacrificing comfort. This can cut air-conditioning run time by up to 15 %. ENERGY STAR®-rated models we install in Ten Mile draw as little as 2.2 amps and remove up to 100 pints of moisture per day, making them one of the most cost-effective IAQ upgrades you can add.
How do I maintain my dehumidifier and what warranty coverage is included?
Maintenance is simple: replace or rinse the air filter every 3–6 months, clean the condensate drain annually, and schedule a professional tune-up each spring to verify refrigerant pressures and coil cleanliness. Our dehumidifiers carry a 5-year manufacturer’s parts warranty and a 1-year labor warranty. Enrolling in our Customer Satisfaction Comfort Club extends labor coverage to 3 years and includes two preventive visits per year for your entire HVAC system.