Customer Satisfaction
Customer Satisfaction | HVAC Unit Replacement | Heating and Air Conditioning | Tellico Plains
When the mountain breeze turns into a sudden chill or humidity settles over Tellico Plains, homeowners know they can rely on HEP for prompt, hassle-free HVAC unit replacement. Our licensed technicians arrive on time, explain every option in plain language, and treat your home with the same care they’d give their own. From hauling away outdated equipment to calibrating your new, energy-efficient system, we focus on the details that keep you comfortable and your utility bills in check.
Customer satisfaction isn’t a slogan—it’s the standard that guides every thermostat test, airflow adjustment, and follow-up call we make. Whether your unit quit in the middle of summer or you’re planning an upgrade before winter bites, we back our work with transparent pricing and iron-clad warranties. Discover why neighbors throughout Tellico Plains choose HEP to turn “problem solved” into “problem forgotten.”
FAQs
How can I tell whether my HVAC unit needs replacement instead of another repair?
In Tellico Plains’ climate, systems usually last 10–15 years. If your unit is in that age range, experiences frequent breakdowns, uses R-22 refrigerant, or causes unusually high utility bills, replacement is often more cost-effective than continued repairs. Our technicians provide a free in-home assessment that includes a cost-of-ownership comparison so you can make an informed decision.
Which HVAC brands and system types do you install for homeowners in Tellico Plains?
We are factory-authorized dealers for Trane, Rheem, and Daikin, and we also service and install Carrier, Lennox, Goodman, and York equipment. Available system types include high-efficiency heat pumps, dual-fuel systems, traditional split AC and gas furnaces, and ductless mini-splits for room-by-room control. We recommend options based on home size, insulation levels, and your comfort goals.
How long will the HVAC replacement take, and will I be without heating or cooling during that time?
Most standard change-outs are completed in a single day: 3–5 hours for removal, 2–3 hours for installation, and 1 hour for testing and homeowner orientation. You will be without heating/cooling only during that window. For larger homes or extensive duct modifications, the project may extend to two days, but we schedule in advance and provide temporary comfort solutions if needed.
Are energy-efficient systems really worth it, and what kind of savings can I expect?
Yes. Upgrading from a 10 SEER unit to a 16–18 SEER heat pump or AC can cut cooling costs by 30-40%. Variable-speed compressors and ECM blower motors further reduce energy use and keep Tellico Plains homes more comfortable with consistent temperatures and lower humidity. Many customers see the investment pay for itself within 4–6 years through utility savings and TVA energy rebates.
Do you offer financing or assistance with rebates and tax credits?
Absolutely. We partner with Synchrony and Wells Fargo to provide 0% APR financing for 12–60 months on approved credit. Our office staff also handles all paperwork for TVA EnergyRight rebates, manufacturer cash-back promotions, and the federal 25C tax credit (up to $2,000) for qualifying high-efficiency heat pumps. We make sure you receive every dollar of available incentive.
What warranties and ongoing maintenance plans come with a new HVAC installation?
All new systems include a 10-year parts warranty and a 1-year labor warranty, with optional extension to 10-year labor coverage. We also enroll every replacement customer in our Comfort Club for the first year at no charge: two seasonal tune-ups, priority service, and a 15% repair discount. Continued membership keeps your new equipment running efficiently and maintains warranty compliance.