Customer Satisfaction
Customer Satisfaction | Drain Opening | Plumbing | Tellico Plains
When water won’t go down in Tellico Plains, HEP’s Customer Satisfaction Plumbing comes running with friendly techs, fully stocked trucks, and a 100% happiness guarantee. Our pros quickly pinpoint the blockage, protect your home with clean-work practices, and get everything flowing again—often in the time it takes to brew a cup of coffee. Transparent, up-front pricing means you’ll know the cost before we lift a wrench, and we back every job with the promise that if you’re not delighted, we’ll make it right.
From kitchen sinks to main sewer lines, no clog is too stubborn for our specialized hydro-jetting and camera-inspection tools. Customers love how we treat their property with respect, explain each step in plain English, and leave the workspace spotless. When you need reliable drain opening in Tellico Plains, trust the local team whose mission is in the name: HEP—Happy, Efficient, Professional.
FAQs
What types of drain clogs can you handle in the Tellico Plains area?
Our licensed plumbers can clear everything from simple sink and shower clogs caused by hair or soap buildup to more challenging blockages in main sewer lines caused by roots, grease, or foreign objects. Whether it’s a kitchen, bathroom, laundry, or outdoor drain, we have the tools and expertise to get it flowing again.
How quickly can you arrive for an emergency drain opening?
We offer same-day service throughout Tellico Plains and surrounding Monroe County communities. For true emergencies—such as sewage backups or completely blocked main lines—we prioritize dispatch and can typically arrive within 60–90 minutes, 24/7, including weekends and holidays.
What drain-clearing methods do you use, and are they safe for my pipes?
Depending on the severity and location of the clog, we use professional-grade augers (drain snakes), high-pressure hydro-jetting, or bio-enzymatic treatments. All methods are selected to be safe for PVC, copper, cast-iron, and modern PEX piping. We avoid harsh chemicals that could corrode your plumbing or harm the environment.
How much does a typical drain opening cost?
Pricing starts at $99 for straightforward sink or tub clogs that can be cleared through an accessible clean-out. More complex jobs—such as main sewer line blockages requiring camera inspection or hydro-jetting—generally range from $250 to $450. You’ll receive a firm, written quote before any work begins, so there are no surprises.
Do you offer any warranties or guarantees on your drain opening services?
Yes. All standard drain cleaning services come with a 30-day clog-free guarantee. If the same line backs up again within that period, we will return and re-snake it at no additional cost. For hydro-jetting and camera-verified sewer cleanouts, we extend the guarantee to 90 days.
Can you help me prevent future clogs?
Absolutely. After clearing the drain, our technician can perform a complimentary video inspection (if access allows) to pinpoint trouble spots. We also provide homeowners with customized maintenance tips—such as monthly enzyme treatments, proper disposal practices, and advice on installing hair catchers or grease traps—to reduce the likelihood of recurring blockages.