Custom Air Conditioning
Custom Air Conditioning | Air Conditioning | Heating and Air Conditioning | Tazewell
Summer in Tazewell can be relentless, but HEP’s custom air conditioning, heating, and air experts keep your home perfectly chilled no matter how high the mercury climbs. Our technicians design and install tailor-made systems that fit your space, budget, and efficiency goals, ensuring quiet comfort and lower utility bills. Whether you live in a historic farmhouse or a modern build, we fine-tune every duct, thermostat, and vent so your air conditioning performs at its absolute best.
When the temperature drops, the same HEP team seamlessly switches gears to provide dependable heating solutions—so you stay cozy without missing a beat. From emergency repairs to preventative maintenance, we’re on call 24/7, backed by transparent pricing and a satisfaction guarantee. Discover why your neighbors in Tazewell trust HEP for all their air conditioning needs, and experience worry-free comfort every season.
FAQs
What size air conditioner do I need for my Tazewell home?
Proper sizing depends on square footage, insulation quality, window exposure, ceiling height, and Tazewell’s humid summer climate. During a free in-home evaluation, our Comfort Specialist performs a Manual-J load calculation to determine the exact BTU capacity your house needs. This prevents short-cycling, eliminates hot spots, and lowers electric bills compared with a one-size-fits-all unit.
How often should my air-conditioning system be serviced?
We recommend a professional tune-up twice a year—once in spring before cooling season and once in fall before heating season. Regular maintenance cleans coils, checks refrigerant charge, tightens electrical connections, and verifies airflow. A well-maintained system in Tazewell can run up to 20 % more efficiently and is far less likely to break down during July and August heat waves.
What energy-efficiency options are available when installing a new unit?
Today’s systems range from the minimum 14.3 SEER2 all the way to 24+ SEER2 inverter-driven heat pumps. We carry ENERGY STAR® models that qualify for TVA EnergyRight® rebates and the federal 25C tax credit (up to $2,000). During your consultation we compare upfront cost, expected savings, and payback period so you can choose the efficiency level that best fits your budget.
How long does a replacement or new installation take?
Most standard replacements in Tazewell are completed in one day: 3-5 hours to remove the old equipment and 2-4 hours to set the new condenser, air handler, thermostat, and line set. Custom ductwork, zoning dampers, or crawl-space modifications can add an extra day. We schedule around your timetable and leave the site clean before we leave.
Do you offer emergency AC repair, and how fast can you reach me?
Yes. Our technicians are on call 24/7, including weekends and holidays. Because we’re based right here in Claiborne County, average response time to Tazewell addresses is under 90 minutes. Every service truck is stocked with the most common capacitors, contactors, motors, and refrigerants so we can complete 90 % of repairs on the first visit.
Are financing or rebate programs available for upgrades?
Absolutely. We partner with local credit unions and Synchrony Financial to offer 0 % APR plans for up to 18 months, as well as low-payment options up to 120 months. In addition, TVA EnergyRight® rebates can offset $150–$600 of the cost, and the federal Inflation Reduction Act provides up to a 30 % tax credit on qualifying high-efficiency heat pumps. Our office staff handles all paperwork so you receive every dollar you’re entitled to.