Certified Professionals
Certified Professionals | Plumbing | Sunbright
When a dripping faucet turns into a full-blown emergency, Sunbright homeowners turn to HEP’s certified professionals for reliable, hassle-free plumbing solutions. Our seasoned team arrives with fully stocked trucks, advanced diagnostic tools, and friendly know-how that puts you at ease from the first knock on your door. Whether it’s clearing stubborn drains, upgrading water heaters, or re-piping an aging home, we handle every detail so you can get back to what matters most.
We’re proud locals—licensed, insured, and backed by a satisfaction guarantee that stands tall in the Tennessee hills. Day or night, one call connects you to courteous experts who respect your time, protect your property, and price every job transparently. Discover why neighbors across Sunbright recommend HEP for plumbing that flows smoothly and service that feels like family.
FAQs
What certifications and licenses do your plumbers hold?
Every technician on our Sunbright team is a Tennessee-licensed Journeyman or Master Plumber and carries additional EPA Section 608 certification for the safe handling of refrigerants used in water-source heat pumps. Our pros also complete annual continuing-education courses that cover the latest International Plumbing Code (IPC) updates, backflow prevention, and OSHA safety standards, so you can be sure the work is performed legally, safely, and to current industry best practices.
Do you provide 24/7 emergency plumbing service in Sunbright?
Yes. We keep at least two certified plumbers on call at all times, day or night, including weekends and holidays. When you phone our emergency line, your call is answered locally—not by an out-of-state dispatcher—and a technician is typically dispatched within 30 minutes. Because our trucks are stocked with common repair parts, over 90 % of emergency issues (burst pipes, sewer backups, failed water heaters, etc.) are resolved during the first visit.
What kinds of plumbing jobs can you handle?
Our certified professionals handle everything from small residential repairs to large commercial projects. Services include leak detection and pipe repair, drain cleaning and hydro-jetting, water heater repair and replacement (tank and tankless), fixture installation, sewer line inspections and trenchless replacements, well pump and water-treatment system service, gas line installation, and full plumbing rough-ins for new builds or remodels.
How are your services priced, and do you offer free estimates?
We use upfront, flat-rate pricing based on the Tennessee Plumbing Code labor table and current material costs. Before any work begins you will receive a written quote that breaks down labor, parts, and any permit fees—no surprise add-ons. On-site estimates are free within the Sunbright service area, and we price-match identical written quotes from other licensed contractors. Financing options with 0 % interest for six months are available on jobs over $500.
How quickly can a plumber get to my home or business in Sunbright?
For non-emergency calls scheduled before noon, same-day appointments are usually available. Otherwise, we guarantee next-day service. Emergency calls are triaged immediately; average arrival time inside Sunbright city limits is 45 minutes, and within 90 minutes for surrounding rural addresses. Our dispatch software tracks each truck’s GPS location so we can send the closest qualified technician to you.
What can I do to maintain my plumbing system after the repair?
We leave every customer with a tailored maintenance checklist. Typical recommendations include: (1) pour enzyme-based cleaner into seldom-used drains monthly; (2) flush the water heater annually to remove sediment; (3) test shut-off valves and outdoor faucets twice a year; (4) schedule a camera inspection of sewer lines every three years if you have mature trees nearby; and (5) keep water pressure between 50-65 psi by checking the pressure-reducing valve. You can also join our Pro-Care Plan, which provides an annual whole-home inspection, priority scheduling, and 10 % off all future repairs.