Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Sunbright
When the lights flicker in Sunbright, neighbors know HEP is only a call away. Our licensed electricians arrive fast, listen first, and treat every home as if it were their own—boot covers on, smiles ready, and a passion for solving problems safely. From tracing a stubborn short to restoring entire panels after a storm, we pair decades of experience with cutting-edge diagnostics so you can relax while we make your home bright again.
That commitment to customer satisfaction drives everything we do, which is why we back every electrical repair with transparent pricing, clear communication, and a workmanship guarantee that keeps surprises off your bill and out of your wiring. Let HEP bring the power back to your Sunbright home and show you how effortless dependable service can feel.
FAQs
What types of electrical repair services do you offer in Sunbright?
We handle a full range of residential and light-commercial electrical repairs, including troubleshooting power outages, fixing faulty outlets and switches, breaker panel repairs and upgrades, lighting fixture replacement, ceiling fan installation, GFCI/AFCI protection upgrades, and rewiring for code compliance. If you’re experiencing anything from flickering lights to tripped breakers, our licensed electricians can diagnose and resolve the issue quickly.
Are your electricians licensed and insured?
Yes. Every technician we dispatch to your Sunbright home or business holds a current Tennessee state electrical license and carries full liability and workers’ compensation insurance. This protects you and ensures that all work meets or exceeds state and local electrical codes.
How fast can you get to my home for an emergency electrical problem?
We offer 24/7 emergency response in Sunbright. In most cases, a certified electrician can arrive within 60–90 minutes of your call, day or night. Our vans are stocked with common parts so we can complete many repairs on the first visit, restoring your power or eliminating a safety hazard without delay.
What will an electrical repair cost?
Pricing depends on the complexity of the problem, but we provide transparent, upfront flat-rate quotes before any work begins. After diagnosing the issue, your technician will explain the solution and present a written estimate covering parts, labor, and any permit fees. There are no hidden charges, and we honor the quoted price even if the job takes longer than expected.
Do you guarantee your repair work?
Absolutely. All repairs come with a 1-year parts and labor warranty, and many major components include extended manufacturer warranties. If the same problem recurs within the warranty period, we will return and fix it at no additional cost. Your safety and satisfaction are our top priorities.
How can I prevent future electrical problems in my home?
Regular maintenance is key. We recommend an annual electrical safety inspection where we test outlets, check breaker panel torque settings, heat-scan connections, and verify GFCI/AFCI protection. Upgrading outdated wiring, replacing worn receptacles, and installing surge protection can also reduce future issues. Our electricians can create a preventive maintenance plan tailored to your Sunbright property and budget.