Personalized Care
Personalized Care | Air Conditioning | Heating and Air Conditioning | Sunbright
Nothing feels better on a sweltering Sunbright afternoon than stepping into a home cooled by expert air conditioning. HEP’s local team pairs decades of HVAC experience with a neighborly touch, listening to your comfort goals, budget, and schedule before tailoring a solution that fits just right. From high-efficiency system installs to honest advice on whether a repair will extend the life of your current unit, you’ll enjoy transparent pricing, respectful technicians, and a promise to leave your space cleaner than we found it.
Our personalized care doesn’t end once the system is running. Proactive maintenance plans, 24/7 emergency response, and easy-to-understand performance reports keep you in control of your indoor climate all year long. With HEP, you’re not just another address on the route—you’re part of the Sunbright community we proudly serve, and we’re committed to keeping your home comfortable season after season.
FAQs
What air-conditioning services does Personalized Care Heating & Air Conditioning provide in Sunbright?
We offer complete AC solutions, including new system installation, system replacement, seasonal tune-ups, one-time and 24/7 emergency repairs, refrigerant leak detection, air-flow balancing, smart-thermostat integration, indoor-air-quality add-ons, and ductwork inspection and sealing. Every service visit includes a complimentary performance check and a written report so you always know the exact condition of your system.
How quickly can you respond to an AC breakdown in Sunbright?
Our technicians are on call around the clock. For most addresses in the Sunbright area, we can arrive within 2–4 hours of your call, even on weekends and holidays. We keep fully stocked service vehicles in town, allowing us to complete 85% of repair jobs on the first visit. You’ll receive text or email updates with real-time technician tracking so you never have to guess when help will arrive.
Do you work on all makes and models of air-conditioning equipment?
Yes. Our EPA-certified technicians are trained on all major brands, including Trane, Carrier, Lennox, Rheem, Goodman, and Mitsubishi mini-splits. We also service older or lesser-known brands and have ready access to universal replacement parts and OEM components. If your system is under manufacturer warranty, we’ll process the paperwork to preserve your coverage.
What is included in your Personalized Care Maintenance Plan for AC systems?
Members receive two precision tune-ups per year, priority scheduling, a 15% discount on repairs, no overtime fees, and a documented multi-point inspection that covers refrigerant charge, electrical connections, airflow static pressure, condensate drainage, and thermostat calibration. The plan extends equipment life, helps maintain manufacturer warranty requirements, and can lower utility bills by up to 20% through improved efficiency.
Are there energy-efficient upgrade or rebate options available for Sunbright homeowners?
Absolutely. We install ENERGY STAR®-rated high-efficiency heat pumps and variable-speed air conditioners that can qualify for federal tax credits of up to 30% of the project cost (capped at $2,000) under the Inflation Reduction Act. Many Tennessee Valley Authority (TVA) and local utility rebate programs also provide $150–$500 for qualifying SEER2 systems. During your free in-home estimate, we’ll calculate projected savings and handle all rebate paperwork for you.
What payment and financing options do you offer for new AC installations or major repairs?
We accept cash, checks, and all major credit cards. For larger projects, we partner with trusted lenders to provide financing plans starting at 0% interest for 12 months or low fixed rates for up to 120 months, subject to credit approval. There are no prepayment penalties, and applications can be completed online or through our technician’s mobile device in minutes, so you can choose a comfortable payment schedule without delaying needed comfort improvements.