Seasoned Technicians
Seasoned Technicians | HVAC Unit Replacement | Heating and Air Conditioning | Strawberry Plains
When the Tennessee humidity clings and winter chills bite, Strawberry Plains homeowners trust HEP’s seasoned technicians to keep indoor comfort perfectly dialed in. Our heating and air conditioning experts arrive with fully stocked trucks, decades of know-how, and a genuine commitment to treating your home like their own—right down to tidy work areas and clear, upfront pricing.
Whether your current system is sputtering, sky-high energy bills keep climbing, or you simply want the peace of mind that comes with a modern, high-efficiency upgrade, our team makes HVAC unit replacement refreshingly easy. From matching you with the ideal equipment for your square footage to handling permits, rebates, and post-install walkthroughs, we manage every detail so all you have to do is breathe easy. Schedule today and feel the difference that hometown service and industry-leading craftsmanship can make.
FAQs
How do I know it’s time to replace my HVAC system instead of repairing it?
Our technicians use four main benchmarks: age, repair frequency, energy bills, and comfort. If your unit is 10–15 years old, needs major repairs more than once a year, causes noticeable spikes in your utility costs, or struggles to keep rooms at an even temperature, replacement is normally the more cost-effective choice. In Strawberry Plains’ humid climate, compressors and coils wear faster than the national average, so the "replace" threshold often arrives closer to 12 years. We provide a free load calculation and cost-benefit report so you can compare the long-term savings of a new system versus another repair.
What types of HVAC units do you install in Strawberry Plains?
We carry high-efficiency split systems, packaged rooftop units, heat pumps, dual-fuel hybrids, and ductless mini-splits from Trane, Carrier, Rheem, and Mitsubishi. Because East Tennessee experiences both hot, muggy summers and occasional winter freezes, we often recommend variable-speed heat pumps or dual-fuel systems that switch to gas heat automatically below 35°F. Every installation is matched to your home’s square footage, duct design, and insulation levels.
How long does an HVAC replacement take, and will I be without heating or cooling during the process?
Most residential replacements are completed in one day. We schedule in four stages: removal of the old equipment (2–3 hours), duct and line-set prep (1–2 hours), setting the new unit (2 hours), and start-up calibration (1 hour). You’ll be without heating or cooling only while the old system is disconnected—typically 3–5 hours. For medically sensitive households, we can install temporary portable units at no extra charge.
Are there energy-efficiency incentives or rebates available for new HVAC installations in Strawberry Plains?
Yes. TVA’s EnergyRight program offers rebates up to $400 for qualifying heat pumps rated 15 SEER2 or higher. Local utilities such as Knoxville Utilities Board give bill credits for ENERGY STAR® certified units. Federal tax credits under the Inflation Reduction Act provide up to 30 % of the installed cost (maximum $2,000) for high-efficiency heat pumps. We handle the paperwork and will apply the rebate as an instant discount on your invoice whenever possible.
What size HVAC unit do I need for my home?
Proper sizing is critical; an oversized unit short-cycles and wastes energy, while an undersized system can’t keep up with Tennessee’s summer humidity. We perform a Manual J load calculation that accounts for square footage, window orientation, insulation R-values, air infiltration, and even household occupancy. The result is expressed in BTUs or tons of cooling capacity. For example, a well-insulated 2,000 sq ft home in Strawberry Plains generally needs a 2.5- to 3-ton system, but final sizing can change after the full audit.
What warranties and maintenance plans do you provide with a new HVAC replacement?
All new systems come with a 10-year manufacturer’s parts warranty and a 1-year labor warranty from our company. Registering the equipment within 60 days can extend parts coverage to 12 years (brand-specific). We also include the first year of our ComfortGuard Maintenance Plan at no charge, which gives you two seasonal tune-ups, priority same-day service, and a 15 % discount on any accessories or repairs. Extended labor warranties up to 10 years are available for a modest additional fee and can be rolled into your financing.