Reliable Service
Reliable Service | Heat Repair | Heating and Air Conditioning | Strawberry Plains
When the Tennessee winter bites, neighbors in Strawberry Plains know they can count on HEP’s Reliable Service Heating & Air Conditioning. Our licensed technicians arrive fast, diagnose accurately, and get warmth flowing again with meticulous heat repair that’s backed by upfront pricing and a 100 % satisfaction guarantee. From strange noises and weak airflow to sudden system shutdowns, we’ve seen—and fixed—it all, protecting your comfort while respecting your time and home.
As a locally owned company, we treat every customer like family. That means 24/7 emergency response, fully stocked service vans for same-day solutions, and honest advice on whether to repair or replace aging equipment. Trust HEP to keep your furnace running safely and efficiently, lower utility bills, and make cold nights cozy again. Call today and feel the difference dedication makes.
FAQs
How do I know if my heating system needs professional repair?
Warning signs include uneven temperatures between rooms, unusual noises (rattling, banging, screeching), higher-than-normal utility bills, frequent cycling on and off, or a burner flame that is yellow instead of blue. If you smell gas or notice the system shutting down before reaching the set temperature, turn the unit off and call us immediately. Our Strawberry Plains technicians can quickly diagnose whether it’s a clogged filter, failing igniter, cracked heat exchanger, or thermostat malfunction and recommend the safest, most cost-effective fix.
What types of heating systems do you service in Strawberry Plains?
We repair and maintain all major residential and light-commercial heating equipment used in East Tennessee, including natural-gas and propane furnaces, electric furnaces, dual-fuel systems, heat pumps, ductless mini-splits, and packaged rooftop units. Our team stays current on Lennox, Trane, Carrier, Goodman, Rheem, York, and other leading brands, so no matter what’s installed in your home or business, we have the parts, tools, and factory training to restore it to peak performance.
How quickly can you respond to emergency heat repair calls?
Heating failures rarely happen at a convenient time, so we offer 24/7 emergency service throughout Strawberry Plains and surrounding communities. Calls received before 5 p.m. are usually handled the same day, and after-hours or weekend requests are dispatched within 2 hours on average. Our fully stocked service vans allow most repairs to be completed on the first visit, minimizing downtime and keeping your family safe and warm.
Is routine maintenance really necessary for my furnace or heat pump?
Absolutely. Annual tune-ups improve efficiency, extend equipment life, maintain manufacturer warranties, and reduce the chance of unexpected breakdowns during the coldest nights. During a maintenance visit we clean the burners or coils, inspect the heat exchanger for cracks, test safety controls, lubricate moving parts, check refrigerant levels (for heat pumps), and calibrate the thermostat. Customers enrolled in our Comfort Club save on service calls, enjoy priority scheduling, and receive documented proof of upkeep for warranty claims.
Are your technicians certified and insured?
Yes. Every technician is NATE-certified, EPA-licensed for refrigerant handling, and undergoes continuous factory training. We carry full liability and workers’ compensation insurance to protect your property and provide peace of mind. You’ll receive the technician’s name, photo, and credentials via text before arrival, and all work is backed by our 100 % satisfaction guarantee plus a one-year labor warranty.
What can I do to improve energy efficiency after a repair?
Start with simple tasks: replace or clean filters every 1–3 months, keep supply and return vents unblocked, and program your thermostat to lower temperatures when you’re away or asleep. Consider sealing ductwork and adding attic insulation to prevent heat loss. Upgrading to a smart thermostat, installing a humidifier, or retrofitting with a higher-efficiency variable-speed blower can also reduce energy use. Our comfort specialists can perform a home-energy assessment and recommend improvements eligible for TVA rebates or federal tax credits.