Modern Technology
Modern Technology | Heat Repair | Heating and Air Conditioning | Strawberry Plains
When a Strawberry Plains cold snap hits and your furnace falls silent, HEP’s modern-technology team arrives fast, armed with smart diagnostics that pinpoint the problem before the chill settles in. From cutting-edge infrared sensors to Wi-Fi–enabled system checks, we blend hometown service values with the latest innovations to deliver reliable, same-day heat repair that restores comfort and keeps energy bills in check.
Our certified technicians don’t just swap parts—they optimize the entire heating system for peak efficiency, explain every fix in plain English, and back their work with iron-clad guarantees. Whether your unit is gas, electric, or a high-efficiency hybrid, one call to HEP turns panic into peace of mind, all while extending the life of your equipment and protecting your family from the next deep-freeze.
FAQs
What types of modern heating and air-conditioning equipment do you service in Strawberry Plains?
Our technicians are factory-trained to repair and maintain all current HVAC technologies, including high-efficiency gas furnaces, variable-speed and inverter heat pumps, dual-fuel hybrid systems, ductless mini-splits, geothermal units, and packaged rooftop systems. We also service smart thermostats, zoning dampers, IAQ add-ons, and Wi-Fi–enabled monitoring devices used in today’s connected homes.
How fast can you respond if my heat stops working?
We provide 24/7 emergency heat repair throughout Strawberry Plains and the surrounding Knox and Jefferson County areas. Calls received before 5 p.m. are usually attended the same day, and after-hours calls are dispatched within two hours. Our trucks are GPS-routed from our East Governor John Sevier Hwy shop, so the technician closest to your address is automatically sent to minimize wait time.
What are the most common signs that my furnace or heat pump needs professional repair?
Warning signs include insufficient or uneven heat, frequent cycling, unexplained energy-bill spikes, burning or musty odors, loud grinding or rattling noises, water or refrigerant leaks around the air handler, and error codes on the thermostat or equipment display. If you notice any of these, shut the system off and schedule a diagnostic visit to prevent secondary damage.
Can you integrate smart thermostats or zoning controls during a repair visit?
Yes. Because our vans are stocked with today’s leading smart controls (Nest, Ecobee, Honeywell Home, Aprilaire, etc.), we can install or replace a thermostat, add wireless temperature sensors, or convert a single-zone duct system to multi-zone operation during the same appointment—saving you an extra trip fee. We’ll also configure the mobile app and show you how to use voice control or geofencing features.
How much does a typical heating repair cost, and do you provide upfront pricing?
Diagnostic service in Strawberry Plains is a flat $89, which includes travel, full system inspection, and a printed report. After diagnosis, we quote a firm repair price from our standardized menu—no hourly surprises. Common fixes such as flame-sensor cleaning or capacitor replacement range from $120–$250, while major jobs like ECM blower motors or inverter boards can run $500–$1,100. All quotes are approved by you before we begin work.
Are your technicians certified to work on energy-efficient systems, and is the repair guaranteed?
Absolutely. Every field technician holds EPA Section 608 certification, NATE heat-pump/furnace specialties, and undergoes annual factory training on high-efficiency and low-GWP refrigerant equipment. We’re licensed, bonded, and insured in Tennessee, and all repairs come with a written 1-year parts and labor warranty. If the same component fails within that period, we’ll fix it at no additional cost.