Customer Satisfaction
Customer Satisfaction | Electrical | Strawberry Plains
When the lights need to shine brightest in Strawberry Plains, neighbors turn to HEP because we treat every home and business like our own. Our friendly, background-checked technicians arrive on time, listen closely, and explain every step of the process so you’re never left in the dark. From quick fixes to full panel upgrades, we back each job with transparent pricing and a 100% satisfaction guarantee—proof that “Happy, Efficient, Proven” isn’t just our name, it’s our promise.
Whether you’re prepping for a storm, remodeling a kitchen, or simply tired of tripped breakers, let our team handle the electrical details while you enjoy peace of mind. Call, click, or stop by today and discover why so many Strawberry Plains residents share the same five-star story: HEP puts people first and power problems last.
FAQs
What electrical services do you offer in Strawberry Plains?
We provide comprehensive residential and light-commercial electrical services, including troubleshooting and repair of outlets, switches, and circuits; panel upgrades; whole-home rewiring; indoor and outdoor lighting design and installation; surge protection; EV-charger installation; generator sales and hookup; and safety inspections that meet local Strawberry Plains and Tennessee code requirements.
Are your electricians licensed and insured?
Yes. Every technician who arrives at your door holds a Tennessee state electrician’s license, is fully insured for both liability and workers’ compensation, and undergoes continual safety and code-compliance training. Copies of our licensing and insurance certificates are available upon request for your peace of mind.
How quickly can you respond to an electrical emergency in Strawberry Plains?
We maintain a dedicated 24/7 emergency dispatch line. In most parts of Strawberry Plains, our on-call team can be at your location within 60–90 minutes, day or night. During widespread outages or severe weather, arrival times may be longer, but we will provide real-time updates and never charge hidden surge fees for after-hours service.
Do you provide upfront pricing and free estimates?
Absolutely. After an on-site assessment, our technician will explain all viable options and give you a written, flat-rate quote before any work begins. Estimates are 100% free, and we will never proceed without your signed approval. If the scope changes mid-project, we stop, explain why, and issue a revised quote so there are no surprises at checkout.
Are your electrical repairs covered by a warranty?
Yes. All labor is backed by a 1-year workmanship warranty, and we honor all manufacturer warranties on parts and equipment we supply. If any issue related to our work arises within the warranty period, simply call us and we will return promptly to resolve it at no additional cost.
How can I improve energy efficiency and reduce my electric bill?
Our technicians can perform an energy-efficiency audit to pinpoint high-consumption circuits and appliances. Common upgrades include LED lighting retrofits, smart thermostats, occupancy sensors, appliance circuit optimization, and panel-level surge protection that prolongs device life. We also install high-efficiency ceiling fans and advise on TVA rebate programs available specifically to Strawberry Plains residents.