Quality Service
Quality Service | Air Conditioning | Heating and Air Conditioning | Strawberry Plains
When the summer sun turns Strawberry Plains into a sizzling hotspot, HEP’s quality service heating and air conditioning team is ready to keep your home refreshingly cool. Our certified technicians arrive on time, diagnose issues quickly, and offer clear, upfront pricing—so you can relax while we handle everything from routine tune-ups to full system installations. Because we carry top-tier equipment and parts on every truck, most jobs are finished in a single visit, restoring comfort before the ice in your sweet tea has a chance to melt.
Homeowners choose us for more than technical know-how; they trust our friendly, no-pressure approach and commitment to 100% satisfaction. Whether you need emergency repairs at midnight or want advice on upgrading to an energy-efficient system, we make air conditioning care effortless, affordable, and tailored to the unique climate of Strawberry Plains. Enjoy cooler days, lower utility bills, and peace of mind—HEP is just a call away.
FAQs
What air-conditioning services do you provide for homeowners in Strawberry Plains?
We offer a full range of residential AC services, including 24/7 emergency repair, seasonal tune-ups, comprehensive system diagnostics, refrigerant leak detection, ductwork inspection and sealing, thermostat upgrades, complete equipment replacement, and new high-efficiency system design and installation. All work is performed by NATE-certified technicians who are fully licensed and insured in Tennessee.
How fast can you get my air conditioner fixed if it stops working during a hot Strawberry Plains summer?
Because summer temperatures here regularly climb into the 90s with high humidity, we keep service trucks on call around the clock. For most repair calls received before 5 p.m. we can dispatch a technician the same day, often within two to three hours. Overnight and weekend emergencies are handled 24/7, and our technicians arrive with a well-stocked vehicle that resolves 85 % of breakdowns in a single visit.
Which brands and types of air-conditioning systems do you service or install?
Our team is trained to service and install all major brands—including Trane, Carrier, Lennox, Rheem, Goodman, and American Standard—and we work on central split systems, heat pumps, ductless mini-splits, and packaged rooftop units. Whether your system is 30-year-old R-22 equipment or a state-of-the-art inverter heat pump, we have the parts, tools, and factory training to keep it running efficiently.
Do you offer preventive maintenance plans, and what benefits do they provide?
Yes. Our Comfort Club maintenance plans include two precision tune-ups per year, priority scheduling, a 15 % discount on repairs, and no overtime charges for after-hours calls. Regular maintenance improves energy efficiency by up to 15 %, extends equipment life, fulfills manufacturer warranty requirements, and drastically reduces the chance of a sudden mid-summer breakdown.
How do I know whether to repair or replace my older air conditioner?
We follow the industry-accepted 5,000 rule: multiply the estimated repair cost by the equipment’s age. If that number exceeds $5,000—or if your unit is more than 12–15 years old, uses R-22 refrigerant, or suffers repeated major failures—replacement usually makes better financial sense. During an in-home evaluation we provide a side-by-side comparison of repair costs, projected energy savings from a new system, and available rebates so you can make an informed decision.
Are financing or rebate programs available for new high-efficiency air conditioners in Strawberry Plains?
Absolutely. We partner with TVA EnergyRight and local utilities to secure rebates of $200–$500 on qualifying ENERGY STAR® heat pumps and air conditioners. For larger projects, we offer 0 % APR financing for up to 18 months with approved credit, as well as low-payment long-term options. Our comfort consultant will handle all paperwork and walk you through the incentives at the time of your estimate.