Customer Satisfaction
Customer Satisfaction | Plumbing | Sparta
For neighbors across Sparta, HEP has become the name locals trust when a drip, clog, or full-scale renovation threatens to disrupt the day. Every visit is backed by courteous technicians who arrive on time, explain every option in plain language, and leave your home as clean as they found it. Customers tell us they feel listened to, respected, and—most importantly—confident that their plumbing problem is solved for good.
Your feedback drives us to raise the bar even higher. Whether you called at midnight for an emergency fix or planned a long-awaited bathroom upgrade, we invite you to share your story so future homeowners know exactly what to expect. Together, we’ll keep Sparta flowing smoothly—one satisfied customer at a time.
FAQs
What areas around Sparta do you service?
Our plumbing team is based in Sparta and proudly serves the entire township as well as nearby communities such as Ogdensburg, Andover, Stanhope, Newton, and Hopatcong. If you’re unsure whether your address is within our reach, give us a quick call and we’ll confirm availability immediately.
Do you offer 24/7 emergency plumbing services?
Yes. Burst pipe at midnight or a flooded basement on a holiday? Our licensed plumbers are on-call 24 hours a day, 7 days a week, 365 days a year. When you call our emergency hotline, a dispatcher will send the nearest technician, who will arrive with a fully stocked service vehicle so most emergencies can be resolved on the first visit.
How is pricing determined, and will I get an estimate before work begins?
Absolutely. After inspecting the problem, our technician provides a written, upfront estimate that lists labor, parts, and any optional upgrades. We do not begin work until you approve the quote. Because we charge by the job—not the hour—you’ll never be surprised by overtime fees or hidden surcharges.
What warranties or guarantees do you provide?
All repairs come with a 1-year parts and labor warranty, and new fixture installations carry the manufacturer’s warranty plus our own workmanship guarantee. In addition, we offer a 100 % customer-satisfaction pledge: if you’re not satisfied with our service, we’ll return to make it right at no extra cost.
Are your plumbers licensed, insured, and background-checked?
Yes. Every technician holds a New Jersey Master Plumber or Journeyman license, undergoes annual training on the latest codes, and carries full liability and workers’ compensation insurance. We also perform comprehensive background checks and drug testing for your safety and peace of mind.
Will your plumbers clean up after the job is finished?
Definitely. Respecting your home is part of our customer-satisfaction promise. Technicians wear shoe covers, lay down protective drop cloths, and remove all debris before leaving. We’ll even wipe down the work area so the only sign we were there is a plumbing system that works flawlessly.