Skilled Team
Skilled Team | Emergency Plumbing | Plumbing | Soddy-Daisy
When a burst pipe threatens your night’s sleep or a stubborn clog shuts down your business, HEP’s skilled team is ready to roll through Soddy-Daisy with lights flashing and toolboxes stocked. Our licensed plumbers live here, too, so they know every shortcut through town—and every common plumbing quirk in local homes. From high-tech leak detection to rapid water-heater repair, we arrive fast, work clean, and explain every option before we lift a wrench, giving you total confidence in the fix and the fair price behind it.
Because water disasters don’t wait for business hours, our 24/7 emergency plumbing response never tacks on hidden fees for nights, weekends, or holidays. Call, text, or click, and a real person dispatches the nearest pro who’s equipped to handle your crisis on the first visit. With HEP, you’re not just getting a quick repair; you’re getting neighbors who protect your property, respect your time, and leave you with a warranty as solid as the pipes we install.
FAQs
What situations count as a plumbing emergency in Soddy-Daisy?
Anything that risks water damage, safety hazards, or loss of essential service is an emergency. Common examples include burst or frozen pipes, sewage backups, overflowing toilets, major leaks, gas or water heater failures, and any water shut-off that leaves your home without running water. If you are unsure, call us—our dispatcher will help you decide whether immediate service is needed.
How fast can your emergency plumbers get to my Soddy-Daisy home or business?
Because our on-call technicians are strategically stationed around Hamilton County, we can usually arrive within 60 minutes—often sooner inside Soddy-Daisy city limits. When you call, our dispatcher pinpoints the closest truck via GPS and gives you a realistic arrival window that we monitor in real time.
Are your emergency plumbing services really available 24/7, even on holidays and weekends?
Yes. Plumbing problems don’t keep business hours, so neither do we. Our phone lines are staffed around the clock, 365 days a year—including nights, weekends, and all major holidays. A licensed, insured plumber is always on standby to respond immediately.
What should I do before the emergency plumber arrives?
First, shut off the main water valve (usually near the water meter) or the fixture’s supply valve to stop the flow. If water is leaking, move valuables out of harm’s way and place towels or buckets to catch drips. Turn off electricity to any affected area if it’s safe. Do not use chemical drain cleaners—they can worsen the problem and endanger our technicians. Finally, clear a path to the work area so we can start repairs right away.
Will I get an upfront estimate during an emergency visit, or will there be surprise charges later?
Transparency is part of our service promise. After diagnosing the problem, your technician will explain repair options and provide a written, flat-rate estimate before any work begins. You choose the solution that fits your needs and budget. We never proceed without your approval, and there are no hidden fees tacked on later.
Do you charge extra for after-hours emergency calls?
We do apply a modest emergency service fee to cover the cost of keeping licensed plumbers on call overnight and on holidays, but we keep those fees competitive and clearly disclose them on the phone before dispatching. There are no trip charges inside Soddy-Daisy city limits, and all work is backed by our workmanship warranty regardless of when the repair is performed.