Plumbing Emergencies
Plumbing Emergencies | Emergency Plumbing | Plumbing | Soddy-Daisy
When a pipe bursts at dawn or your water heater gives out just as guests arrive, Soddy-Daisy homeowners trust HEP to bring calm to the chaos. Our licensed technicians answer the call 24/7, arriving fast with fully stocked trucks and decades of know-how to diagnose, repair, and restore your plumbing system before damage spreads. From backed-up sewers to hidden slab leaks, we tackle the mess with advanced tools, clear communication, and the respect your home deserves.
Because true peace of mind starts with reliability, HEP backs every emergency plumbing visit with upfront pricing and a satisfaction guarantee. We’re a hometown team that treats you like a neighbor, cleaning up after ourselves and following up to ensure everything flows smoothly long after we leave. Save our number now—so the next time water’s running where it shouldn’t, you’ll know exactly who to call.
FAQs
What situations count as a plumbing emergency in Soddy-Daisy?
A plumbing emergency is any issue that threatens to damage your property, create safety hazards, or leave you without essential water or drainage service. Common examples include burst or frozen pipes, major water leaks, sewer line backups, overflowing toilets that will not stop, gas line leaks, and sudden loss of water pressure throughout the home. If the problem can’t wait until regular business hours without causing significant damage or inconvenience, call us right away.
How fast can an emergency plumber reach my home in Soddy-Daisy?
Our on-call technicians are stationed throughout Hamilton County. In most cases we arrive at homes and businesses in Soddy-Daisy within 60 minutes of your call—often sooner. Response times can vary with weather and traffic, but we will give you an accurate ETA when you contact our 24/7 dispatch center and keep you updated en route.
What should I do while waiting for the emergency plumber?
1. Shut off the water: Locate the nearest fixture valve or use the main shut-off where the water line enters your house. 2. Turn off electricity if water is near outlets, appliances, or the breaker panel. 3. Contain the leak with buckets or towels to minimize water damage. 4. Do NOT use chemical drain cleaners; they can make clogs or pipe damage worse. 5. Take photos of the damage for insurance purposes. 6. Keep children and pets away from the affected area until we arrive.
Do you charge extra for after-hours or holiday emergency service?
Yes, emergency work performed after normal business hours, on weekends, or on holidays typically carries an additional service fee that covers the cost of maintaining 24/7 staff and stocking emergency parts. We will always disclose this fee—along with an upfront estimate for labor and materials—before any work begins, so you can approve the total cost with no surprises.
Can you work directly with my homeowner’s insurance on water-damage claims?
Absolutely. Our team documents the cause of the plumbing failure, photographs damage, completes moisture readings, and provides a detailed invoice. We can send all paperwork directly to your insurance adjuster and coordinate any required statements or on-site inspections. This helps expedite your claim and ensures you receive the compensation you’re entitled to for repairs and water-damage restoration.
Do you service areas outside Soddy-Daisy for emergencies?
Yes. While Soddy-Daisy is our home base, our emergency plumbing coverage extends throughout Hamilton County and parts of northern Bradley and Rhea counties, including Hixson, Sale Creek, Lakesite, and Dayton. If you’re unsure whether you’re in our rapid-response zone, just call—our dispatcher can confirm availability in seconds.