Customer Service
Customer Service | Plumbing | Signal Mountain
Nestled on the ridges of Signal Mountain, HEP knows just how quickly a small drip can turn into a big distraction. That’s why our team of licensed technicians arrives with fully stocked trucks, local know-how, and a cheerful “Happy to Help!” attitude—so you can get back to enjoying bluff views and quiet trails without worrying about pipes, fixtures, or water heaters.
From friendly scheduling to spotless clean-up, every step of the experience is designed around you. Whether it’s an emergency leak at midnight or a planned kitchen remodel, you’ll feel confident knowing one call connects you to the area’s most trusted name in plumbing and customer care.
FAQs
What plumbing services do you offer in Signal Mountain?
We provide comprehensive residential and light-commercial plumbing services, including leak detection and repair, drain cleaning, water-heater installation and repair (tank and tankless), sewer line inspection and replacement, fixture upgrades, garbage disposal repair, water-pressure troubleshooting, backflow prevention testing, and emergency 24/7 plumbing assistance.
Do you charge extra for after-hours or weekend emergency calls?
Yes. Because emergency calls require us to keep licensed technicians on standby and dispatch them outside normal business hours, we apply a modest after-hours service fee. The charge is quoted upfront during your call, so you will know the total cost before we dispatch a plumber to your Signal Mountain home.
How quickly can you get a plumber to my home?
For non-emergency service, we can usually schedule a technician within 24 hours. For emergency situations—such as active leaks, sewer backups, or no hot water—we aim to arrive anywhere on Signal Mountain within 60–90 minutes, traffic and weather permitting.
Are your plumbers licensed and insured?
Absolutely. All of our plumbers hold current Tennessee state licenses, carry full liability and workers’ compensation insurance, and undergo background checks and ongoing training in the latest plumbing codes and technologies.
Do you offer warranties on your work and parts?
Yes. We stand behind our workmanship with a 1-year labor warranty on most repairs and installations. Manufacturer warranties on parts or fixtures vary by product; typical coverage ranges from 1 to 10 years. We will clearly outline all warranty details on your invoice.
What payment options and financing do you provide?
We accept all major credit cards, debit cards, personal checks, cash, and mobile payment apps. For larger projects such as repiping or water-heater replacement, we partner with third-party lenders to offer promotional financing plans with low or zero interest, subject to credit approval. Ask your technician or our office for an application link before the work begins.