Emergency Services
Emergency Services | Emergency Plumbing | Plumbing | Signal Mountain
When a pipe bursts at midnight or a water heater fails just before sunrise, Signal Mountain homeowners turn to HEP for fast, no–nonsense emergency plumbing relief. Our licensed technicians arrive fully equipped to isolate leaks, clear stubborn blockages, and restore hot water on the spot—so you can get back to life without the stress of soaked floors or sky-high utility bills. We treat your home with the same care we give our own, laying down protective coverings, explaining every step, and never upselling what you don’t need.
Available 24/7, 365 days a year, HEP stands behind every repair with transparent pricing and a workmanship guarantee. One call connects you to real people, real solutions, and the peace of mind that comes from knowing your emergency plumbing issue is handled by the most trusted crew on the mountain. Dial now, and we’ll be on the way before the drip becomes a deluge.
FAQs
What kinds of problems count as a plumbing emergency in Signal Mountain?
Any situation that threatens to damage your property, disrupt daily living, or pose a health or safety risk is considered an emergency. Typical examples include burst pipes, sewage backups, gas or water leaks, overflowing toilets, completely blocked drains, and water heater failures that spill water or leave you without hot water in winter. If you are unsure, call us—our on-call dispatcher will quickly let you know whether immediate service is recommended.
Do you really provide service 24/7, even on weekends and holidays?
Yes. Our emergency technicians are on standby around the clock—nights, weekends, and all major holidays. We maintain fully stocked service vehicles in Signal Mountain so a licensed plumber can be dispatched at any hour without waiting for suppliers to open. You speak to a live local team member, never an answering machine.
How fast can a plumber reach my home in Signal Mountain or Walden?
Because our shop and service vans are already based on the mountain, most customers are reached within 60 minutes of the call. During severe weather or town-wide events, travel may take slightly longer, but we will always provide a realistic ETA, track the technician’s location, and keep you updated by text or phone.
What should I do while waiting for the emergency plumber to arrive?
• Shut off the fixture’s supply valve or, if water is gushing, close the main water shut-off located near the meter or where the line enters your crawl space. • If you suspect a gas leak, turn off the gas at the meter, evacuate the building, and avoid using electrical switches. • Disconnect power to a leaking electric water heater at the breaker panel. • Move valuables away from standing water and place towels or buckets to reduce damage. • Do NOT use chemical drain cleaners—they can worsen clogs and create hazards for our technicians. • Keep children and pets clear of the affected area.
Are your emergency plumbers licensed, insured, and background-checked?
Absolutely. Every technician carries a current Tennessee journeyman or master plumbing license, undergoes annual background screening, and is covered by full liability and workers’ compensation insurance. Our company is also bonded in Hamilton County, giving you added peace of mind.
How is emergency plumbing priced, and will I pay extra for late-night calls?
We charge a modest diagnostic fee to cover travel and system inspection. After diagnosis, you receive upfront, flat-rate pricing before work begins—no surprise hourly charges. While emergency work costs more than standard appointments, we do NOT add hidden nighttime, weekend, or holiday surcharges. Most common repairs can be completed on the spot thanks to our stocked vans, keeping costs predictable. Financing and major credit cards are accepted for larger unexpected repairs.