Customer Satisfaction
Customer Satisfaction | Water Purification | Plumbing | Shelbyville
At HEP, your comfort and confidence are always our highest priorities. Our Shelbyville team pairs decades-strong plumbing expertise with advanced water purification solutions to deliver crystal-clear, great-tasting water from every tap. From the first friendly phone call to the final system check, you’ll feel the difference of a company built on genuine customer satisfaction—licensed technicians who arrive on time, explain every option plainly, and treat your home with the utmost respect.
Whether you’re worried about hard-water scale, lingering chlorine odors, or the invisible contaminants that standard filters miss, we tailor installations and maintenance plans that fit your family’s needs and budget. Backed by 24/7 emergency support and our iron-clad satisfaction guarantee, we make healthier, safer water a seamless part of everyday life in Shelbyville—so you can pour, cook, and clean with complete peace of mind.
FAQs
What water purification systems do you install for Shelbyville homes?
We install a full range of residential water purification solutions, including whole-house carbon filtration, reverse osmosis (RO) drinking-water systems, UV disinfection units, water softeners, and combination systems tailored to Shelbyville’s municipal or well-water conditions. During our free in-home assessment, we test your water and recommend the system that best removes local contaminants such as chlorine by-products, hardness minerals, iron, sulfur, and any detected bacteria.
How do I know if I need a water purification system in Shelbyville?
Common signs include unpleasant taste or odor, visible staining on fixtures or laundry, hard-water scale buildup, or recent water-quality notices from the city. We can perform an on-site test that measures hardness, pH, total dissolved solids (TDS), iron, manganese, and chlorine. If you rely on a private well, annual testing is especially important because well water in the Shelbyville area can vary seasonally.
Will a purification system lower my water pressure?
Properly sized systems will not noticeably affect household pressure. We calculate flow rate, number of fixtures, and peak-use demand before selecting equipment. For high-usage homes we install larger media tanks or twin-tank softeners. Post-installation, we verify that your pressure remains within the 40–60 psi range typical for Shelbyville residences.
What maintenance is required and do you offer service plans?
Maintenance depends on the system type: carbon filters usually need media replacement every 3–5 years, RO membranes every 2–3 years, UV lamps annually, and softener salt refills roughly once a month. We offer affordable service plans that include annual water testing, filter changes, lamp replacement, and a 15-point system check. Customers on a service plan receive priority scheduling and a 10 % discount on any additional plumbing work.
How much does a water purification system cost in Shelbyville?
Installed costs typically range from $400–$800 for a point-of-use RO system, $1,200–$2,500 for a whole-house carbon or softening system, and $2,500–$4,500 for multi-stage setups combining softening, filtration, and UV. Pricing varies with flow-rate requirements, water conditions, and selected brands. We provide written, no-obligation quotes that include equipment, installation, and the first year of maintenance.
Are your water purification products certified and warrantied?
Yes. All systems we install carry NSF/ANSI certifications for contaminant reduction and meet the Illinois Plumbing Code. Manufacturer warranties range from 3 to 10 years on tanks, valves, and electronics. Our workmanship is backed by a 1-year labor warranty, and extended coverage is available. We register every product on your behalf to ensure warranty protection.