Rapid Response Times
Rapid Response Times | Heating and Air Conditioning | Shelbyville
When your comfort can’t wait, HEP is just around the corner in Shelbyville—ready to roll the moment you call. Our dispatchers connect you with certified technicians who arrive fast, diagnose faster, and have fully stocked trucks to handle 90% of repairs on the first visit. Whether it’s a sweltering July afternoon or a frosty January dawn, we know every minute without reliable heating and air conditioning feels like an eternity. That’s why we track our average response time in minutes, not hours, and keep live updates flowing to your phone so you’re never left guessing when help will arrive.
Beyond speed, we’re committed to doing the job right. HEP backs every repair with transparent, upfront pricing and rock-solid guarantees, so you can breathe easy as soon as we pull into the driveway. From emergency fixes to preventive maintenance, our team treats your home like their own, leaving it cleaner than when they arrived and making sure your system runs at peak efficiency long after we’re gone. Shelbyville counts on HEP because we don’t just restore comfort—we deliver peace of mind at record pace.
FAQs
How quickly can your technicians reach my home or business in Shelbyville during an HVAC emergency?
Because our dispatch center is located right in Shelbyville and we keep service vehicles strategically staged around town, our average arrival time for emergency calls is 60–90 minutes or less. GPS-enabled routing instantly sends the closest certified technician to your address, so you get help as fast as possible—even during peak summer heat or winter cold snaps.
Do you really provide 24/7 heating and air-conditioning service, including weekends and holidays?
Yes. We maintain fully staffed on-call crews every night, weekend, and major holiday. Phone lines are never forwarded to an answering machine; a live dispatcher takes your call, assesses the issue, and immediately routes an EPA- and NATE-certified technician equipped with common replacement parts to restore your comfort any time of day or night.
What kinds of HVAC systems can you repair or replace on a rapid-response basis?
Our technicians receive ongoing factory training that allows us to service virtually every residential and light-commercial system in Shelbyville, including gas and electric furnaces, heat pumps, central air conditioners, rooftop units, dual-fuel systems, ductless mini-splits, and smart thermostats. Whether the equipment is five years old or twenty-five, we carry the diagnostic tools and OEM-approved parts to resolve most problems in a single visit.
Will I be charged extra fees for an after-hours rapid-response visit?
We believe in transparent, upfront pricing. While there is a modest emergency diagnostic fee to cover the cost of keeping technicians and inventory available 24/7, you are quoted that fee before we dispatch. All repair or replacement options are presented in writing for your approval—no hidden charges, overtime multipliers, or surprise add-ons once the job is complete.
Is there anything I should do while waiting for your technician to arrive?
For safety and to minimize potential damage, we recommend turning off your HVAC system at the thermostat, ensuring pets are secured away from the work area, and gathering any recent maintenance records or warranty information. If you smell gas or notice sparks, evacuate immediately and call 911 before contacting us. Otherwise, simply keep your phone handy so our technician can reach you with an updated ETA.
How can I avoid future heating and cooling emergencies?
Most surprise breakdowns are preventable with consistent maintenance. We offer seasonal tune-ups that include cleaning coils, checking refrigerant levels, testing safety controls, and inspecting electrical connections. Many Shelbyville customers also join our Comfort Club, which provides two precision tune-ups per year, priority scheduling, and discounts on repairs—helping extend equipment life and keeping your system running reliably all year.