Years Of Experience
Years Of Experience | Heat Repair | Heating and Air Conditioning | Shelbyville
For more than three decades, HEP has been the neighbor Shelbyville calls first when winter’s chill sneaks indoors. Our certified technicians combine old-fashioned craftsmanship with the latest diagnostic technology to pinpoint problems fast and deliver reliable heat repair that keeps your home warm, safe, and energy-efficient. From aging furnaces that won’t ignite to modern heat pumps throwing error codes, we’ve seen—and fixed—it all, and we back every job with transparent pricing and a satisfaction guarantee.
Because we live and work right here in Bedford County, we know how quickly a frosty night can turn uncomfortable. That’s why our phones are answered 24/7, our trucks arrive fully stocked, and our team treats every home with the same care we give our own. When you choose HEP for heat repair, you’re choosing decades of local expertise, friendly service that respects your time, and the peace of mind that comes from a job done right—the first time.
FAQs
How many years of experience do you have servicing heating and air-conditioning systems in Shelbyville?
Our team has more than 20 years of hands-on experience repairing, installing, and maintaining residential and light-commercial HVAC equipment throughout the Shelbyville area. That longevity means we know the local climate, common system brands, fuel types, and even the typical construction styles of homes here, allowing us to diagnose problems faster and recommend solutions that work for Shelbyville homeowners.
What types of heating systems can you repair?
We service virtually every mainstream heating technology found in Shelbyville, including natural-gas and propane furnaces, electric furnaces, heat pumps (air-source and dual-fuel), ductless mini-splits, and packaged rooftop units. Our technicians carry factory-authorized parts for leading brands such as Trane, Carrier, Lennox, Rheem, Goodman, and York, so most repairs can be completed on the first visit.
Are your technicians certified and insured?
Yes. All service technicians hold EPA Section 608 refrigerant certification and complete ongoing NATE (North American Technician Excellence) training to stay current with evolving HVAC technologies. The company is fully licensed in Tennessee and carries both general liability and workers’ compensation insurance for your protection.
How quickly can you respond to a heating emergency in Shelbyville?
During peak heating season we provide 24/7 emergency coverage with an average on-site arrival time of 2 hours or less inside Shelbyville city limits. After-hours calls are answered by a live dispatcher, and a technician is dispatched immediately with a fully stocked service vehicle to restore heat as quickly as possible.
Do you offer maintenance plans to prevent future breakdowns?
Absolutely. Our Comfort Club maintenance program includes two precision tune-ups per year (one for heating, one for cooling), priority scheduling, a 15% discount on all repairs, and no overtime fees—even on nights or weekends. Routine maintenance not only reduces unexpected breakdowns by up to 40% but can also improve energy efficiency and extend equipment life.
What are common signs my heater needs professional repair?
Warning signs include uneven temperatures between rooms, frequent cycling on and off, unusual noises (grinding, squealing, rumbling), sudden spikes in utility bills, persistent odors when the system runs, or the furnace failing to reach the thermostat setpoint. If you notice any of these issues, shut the unit off and call our Shelbyville office to prevent further damage and ensure safe operation.