Reliable Service
Reliable Service | Heat Repair | Heating and Air Conditioning | Shelbyville
When the Tennessee chill creeps into your Shelbyville home, you can trust HEP’s seasoned technicians to restore comfort fast. Our heat repair experts arrive promptly in fully stocked trucks, diagnose the issue on the spot, and explain every option in clear, upfront language—no surprises, just honest workmanship backed by decades of local experience. From older furnaces to modern high-efficiency systems, we service all brands and bring the same commitment to quality that’s made HEP a household name across Middle Tennessee.
Customers choose us for more than technical skill; they value the peace of mind that comes with 24/7 emergency response, fair flat-rate pricing, and a 100% satisfaction guarantee. Whether you need a quick fix, a full system overhaul, or advice on preventing future breakdowns, our team treats your home like our own—shoe covers on, messes cleaned, temperatures perfect. Call today and discover why neighbors keep recommending HEP for dependable heat repair in Shelbyville.
FAQs
What types of heating systems can you repair in Shelbyville homes?
Our technicians are certified to service and repair all common residential and light-commercial heating equipment found in Shelbyville, including natural-gas and propane furnaces, electric furnaces, heat pumps, dual-fuel hybrid systems, ductless mini-splits, and hot-water or steam boilers. If your system is less common—or even an older model—just let us know the brand and model when you call, and we’ll confirm parts availability and bring any specialized tools we might need.
How fast can you get to my house if my heat goes out?
Because we keep on-call crews stationed in and around Shelbyville, most emergency calls are answered within 60–90 minutes. During extreme-weather events we triage calls by urgency (elderly occupants, very young children, and medically fragile residents come first), but we still aim for same-day service for every customer. You can track your technician’s arrival time by text once the dispatch is scheduled.
Do you offer after-hours or weekend heat repair services?
Yes. Our phone line is staffed 24/7/365, and we have technicians on rotating night, weekend, and holiday schedules. There’s no need to wait until Monday morning if your furnace quits on a Saturday night—just call, and an on-call tech will be dispatched. A modest after-hours diagnostic fee applies, but all repair prices remain the same as weekday rates.
How much does a typical heat repair cost, and will I get an upfront estimate?
Every service visit starts with a flat $89 diagnostic fee, which is waived if you authorize the repair. Once the problem is identified, your technician will provide a written, itemized quote that lists parts, labor, taxes, and any manufacturer rebates. Common repairs—such as igniter replacement, draft-inducer motors, or heat-pump defrost boards—usually range from $175 to $600 total. You decide whether to proceed before we begin any work.
Are your technicians licensed and insured for work in Shelbyville?
Absolutely. All field technicians hold current Tennessee HVAC Level II or III licenses, carry EPA Section 608 refrigerant certification, and complete annual background and drug screenings. Our company maintains $2 million in general liability insurance and full workers’ compensation coverage, so you and your property are protected on every job.
What can I do to prevent future heating breakdowns after the repair is done?
The two biggest factors are filter changes and routine maintenance. Replace 1-inch filters every 30–60 days (more often with pets or construction dust). Schedule a professional tune-up each fall to clean burners, test safety controls, lubricate motors, and verify gas pressures or refrigerant levels. We also recommend installing a programmable or smart thermostat to reduce run-time when you’re away. Ask your technician about our Comfort Club: for one low annual fee you receive two precision tune-ups, priority scheduling, and a 15 % discount on any future repairs.